Darren Krok
Orlando,FL
Overview
14
14
years of professional experience
Work History
GROUP RESORT SALES SPECIALIST
Walt Disney World Resort
10.2023 - Current
- Assist the convention line of business at Disney’s Contemporary Resort and Disney’s Grand Floridian Resort & Spa by supporting multiple departments including Event Services, Resort Sales, Resort Operations, Centralized Inventory Management, and Revenue Management
- Act as the point of contact for clients and meeting planners pre-arrival with regard to group room reservations, room blocks/inventory management, billing, and concessions to ensure a seamless experience for clients from introduction to arrival
- Respond to inbound reservation calls as needed, offering exceptional guest service by suggesting various package components, with a focus on upselling room nights and ticket sales.
GROUP SALES SPECIALIST
Walt Disney World Resort
01.2023 - 10.2023
- Driving sales, services, & solutions for large party groups, conventions, weddings, sports, & RunDisney at the Walt Disney World Resort and Aulani, A Disney Resort & Spa
- Assist guests and travel agents with resort room reservations, packages, and group theme park tickets
- Gather and submit sales lead information for Disney Meetings & Events, Disney Fairy Tale Weddings, Disney Celebrations & Events, Disney Imagination Campus, and Disney Institute
- Provide information and guest service for the ESPN Wide World of Sports
- Help with incoming calls for Travel Trade, Ticketing, and other departments at Disney Central when needed.
RESORT SALES ASSOCIATE
Walt Disney World Resort
05.2022 - 01.2023
- Provide comprehensive information about The Walt Disney World Resort using numerous software applications to help guests plan their vacations
- Offer assistance with Guest Services when problems arise and provide guest service recovery when needed
- Build and maintain relationships with guest and cast members from all lines of business to provide excellent service to our guests & cast members
- Meet required departmental metric expectations including productivity and sales goals.
CRUISE CONSULTANT
Expedia Cruises
12.2014 - 05.2022
- Serve as an independent travel agent for land and sea vacations
- Sell cruises, transportation, lodging, and entertainment activities to individuals and groups planning trips
- Offer advice on destinations, plan trip itineraries, and make travel arrangements for clients
- Assist franchise owner with organizing and participating in company events, tradeshows, team meetings, and training sessions.
SECRETARY I
Magic Kingdom
05.2010 - 02.2011
- Provide administrative support to the Magic Kingdom Entertainment Operations Team including departmental telephone coverage, meeting coordination, supply ordering, calendar maintenance and planning, class scheduling, typing, faxing, and filing
- Cascade Guest/Cast information appropriately within the department
- Maintain and update tools, resources, and departmental reference information
- Facilitate communication within the department
- Prepare professional correspondence, reports, spreadsheets, and assist with special projects as required
- Manage multiple priorities in a fast-paced team environment.
Education
BBA - Hospitality & Tourism Management
Florida Atlantic University
Boca Raton, FLSkills
- Microsoft Word, Excel, SAP, PowerPoint, Access
- Siebel, DREAMS, Passkey, Passport/SBC
- Guest Service Suite, Horizon, TravelBox
Educationcertification
FLORIDA ATLANTIC UNIVERSITY, Boca Raton, FL, Bachelor of Business Administration, Hospitality & Tourism Management
Timeline
GROUP RESORT SALES SPECIALIST
Walt Disney World Resort
10.2023 - Current
GROUP SALES SPECIALIST
Walt Disney World Resort
01.2023 - 10.2023
RESORT SALES ASSOCIATE
Walt Disney World Resort
05.2022 - 01.2023
CRUISE CONSULTANT
Expedia Cruises
12.2014 - 05.2022
SECRETARY I
Magic Kingdom
05.2010 - 02.2011
BBA - Hospitality & Tourism Management
Florida Atlantic University