Darren LaSalle
Woonsocket,RI
Summary
Dynamic leader with a proven track record enhancing customer satisfaction and streamlining operations. Excelled in staff management and retail operations, boosting sales growth through effective team motivation and customer relations. Skilled in money handling and fostering teamwork, achieving significant performance improvements. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
Work History
Assistant Manager
One Stop Liqior Store
01.2013 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Box Truck Driver
Demers Food Service Inc.
02.2000 - 03.2013
- Assisted in warehouse operations when needed, contributing to overall team success and productivity.
- Collaborated closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.
- Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
- Safely transported goods to customers, adhering to strict deadlines and ensuring customer satisfaction.
Case Manager
CVS Warehouse Distribution Center
05.1997 - 10.2003
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Lead Out
Lincoln Greyhound Park
12.1995 - 12.1998
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
- Walked The Dogs and made sure they were safe and fed, etc.
Education
High School Diploma -
Woonsocket High School
Woonsocket, RI06.1997
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Management
- Task Delegation
- Retail Operations
- Workload Management
- Marketing knowledge
- Staff Development
Timeline
Assistant Manager
One Stop Liqior Store
01.2013 - 01.2024
Box Truck Driver
Demers Food Service Inc.
02.2000 - 03.2013
Case Manager
CVS Warehouse Distribution Center
05.1997 - 10.2003
Lead Out
Lincoln Greyhound Park
12.1995 - 12.1998
High School Diploma -
Woonsocket High School