Darren McDonald
Kissimmee,FL
Summary
Dynamic team leader with over three years of experience in the food and beverage industry. Expertise in staff training, effective communication, and ensuring high guest satisfaction. Committed to creating positive experiences and mentoring team members to achieve operational excellence.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Guest Experience Lead
McDonalds
Orlando, Florida
06.2025 - 05.2026
- Welcomed guests and ensured positive dining experiences at fast-paced restaurant.
- Managed guest inquiries and resolved concerns to enhance satisfaction levels.
- Trained new staff on guest service protocols and operational standards.
- Performed cashier duties such as processing payments, issuing receipts, and handling money transactions accurately.
- Assisted in resolving guest complaints in a professional manner.
- Provided training sessions for new employees on customer service expectations.
- Conflict resolution
Cashier
Walmart
Easton, Pennsylvania
11.2023 - 07.2024
- Processed customer transactions efficiently at point of sale system.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of checkout areas and merchandise displays.
- Handled cash, credit, and electronic payments accurately and securely.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Food and Beverage Team Leader
Dorney Park
Allentown, Pennsylvania
08.2021 - 11.2023
- Supervised daily operations of food and beverage outlets to ensure smooth service.
- Trained and mentored team members on food safety and customer service standards.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Managed customer inquiries and resolved complaints to enhance guest experience.
- Collaborated with management to develop promotional strategies for seasonal offerings.
Education
Some College (No Degree) - Human Performance
Howard University
Washington, DCSkills
- Customer service
- Guest satisfaction
- Staff training
- Payment processing
- Team leadership
- Conflict resolution
- Sales promotion
- Effective communication
- Attention to detail
- Time management
- Telephone etiquette
Certification
- First Aid and CPR
- ServSafe Food Safety
Accomplishments
- Honors
- Student Government
- Tutor
References
References available upon request.
Timeline
Guest Experience Lead
McDonalds
06.2025 - 05.2026
Cashier
Walmart
11.2023 - 07.2024
Food and Beverage Team Leader
Dorney Park
08.2021 - 11.2023
Some College (No Degree) - Human Performance
Howard University