Darren Robinson
Chattanooga,TN
Summary
Results-driven professional with proven success in enhancing processes and workflows. Strong attention to detail and proactive approach contribute to team efficiency in fast-paced environments. Committed to leveraging extensive knowledge and skills to drive organizational success. Dependable and hardworking, consistently achieving professional goals and delivering impactful results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Landside Operations Specialist
Chattanooga Metropolitan Airport
Chattanooga, TN
09.2024 - Current
- Screen airport employees through randomized scheduling to ensure public safety and security compliance.
- Monitored adherence to Ground Transportation Rules and Regulations, enforcing established protocols.
- Coordinated with TSA to oversee security checkpoints and implement operational adjustments.
- Supported training and supervision of terminal employees on relevant policies and procedures.
- Resolved operational issues related to landside operations, addressing customer service concerns.
- Respond to incidents or emergencies, coordinating with relevant authorities to ensure safety and compliance.
- Maintain accurate records of operations, incidents, and employee compliance, providing reports as required
- Work closely with other departments to ensure seamless operations across the airport facility
Line Service Technician
Wilson Air Center
01.2020 - 08.2024
- Training of all new hires
- Responsible for fueling aircraft, servicing aircraft such as potable water and lavatory services
- Marshaling aircraft in and out of the ramp area
- Responsible for luggage for customers
- Providing guest services
- Providing shuttle services for guests
- Ensure safety, FAA and TSA rules and regulations are followed
- Certified in forklift and scissor lift
- NATA completion.
Customer Service Representative
Chewy, Inc.
07.2019 - 01.2020
- Answered incoming phone calls from customers
- Assisted customers with payment issues
- Made outbound calls to customers regarding issues.
Cook
Dairy Belle
11.2018 - 07.2019
- Prepped kitchen prior to opening
- Food prepping
- Order prepping and cooking
- Restocked food prior to closing
- Cleaned the kitchen prior to closing
- Cleaned all areas prior to closing.
Line Service Technician
National Jets, Inc.
10.2017 - 11.2018
- Responsible for fueling aircraft, servicing aircraft such as potable water and lavatory services
- Marshaling aircraft in and out of the ramp area
- Responsible for luggage for customers
- Providing guest services
- Providing shuttle services for guests
- Ensure safety, FAA and TSA rules and regulations are followed
- Certified in forklift and scissor lift
- NATA completion.
Foreman
GreenSource
02.2017 - 10.2017
- Responsible for maintaining the sports fields which include opening and closing of the main park
- Responsible for opening and closing of restrooms as well as cleaning the restrooms
- Maintaining the grounds and ensuring the areas are clean and presentable
- Responsible for opening and closing the outer parks
- Responsible for cleaning equipment and refilling gas for all utility vehicles.
Warehouse Associate
Boat Owners Warehouse
08.2016 - 06.2017
- Responsible for pulling special orders
- Responsible for pulling store orders
- Responsible for loading trucks and downloading trucks
- Responsible for verifying the inventory.
Food Expeditor/Host/Cashier/To - Go - Order processor/Delivery Driver
Chili’s Mexican Bar & Grill
01.2015 - 01.2016
- Responsible for taking pick-up and delivery orders over the phone
- Responsible for the delivery of orders when understaffed
- Responsible for handling the cash registers for paying customers
- Responsible for cleaning and prepping areas for food service
- Responsible for assisting with the cleaning and setting of tables
- Responsible for ensuring food is prepared properly and served in a timely fashion.
Assistant Dairy Lead - Dairy Department/Cashier/Grocery Clerk
Winn Dixie Supermarket
04.2012 - 01.2015
- Responsible for orders for the dairy department which included placing orders and scheduling shipping and delivery
- Responsible for setting team member schedules and ensuring coverage for the department
- Responsible for handling the cash registers for paying customers
- Responsible for cleaning aisles and stocking of shelves
- Responsible for assisting in training new team members coming onboard.
Education
Diploma -
Western High School
Davie, FL04-2014
Associate of Science - Business Management
Chattanooga State Community College
Chattanooga, TNSkills
- Responsible, reliable, hard worker
- Ability to work within a team, and the ability to work individually
- Ability to handle several responsibilities, and delegate as needed
- Responsible and outgoing, with excellent customer service
- Efficient in learning new tasks, and a strong adaptability to change
- Dedication to excellent customer service, and exceptional work ethic
- Operational compliance
- Incident response
- Regulatory compliance
- Safety management
- Time management
- Effective communication
- Conflict resolution
- Attention to detail
- Problem solving
Volunteer Experience
- Dania Beach Clean Up Project
- Broward County Marathon
- Broward County Animal Shelter
- Feeding South Florida
- School front office assistant
- Little league America
- Happy Farms animal care
- Concession
References
- Kevin Annoni, Supervisor, 805.286.7085
- Dalton Clark, Supervisor, 423.443.7839
- Alex Ortiz, Supervisor, 423.475.3943
Certification
- FEMA ICS-100
- FEME ICS-200
Timeline
Landside Operations Specialist
Chattanooga Metropolitan Airport
09.2024 - Current
Line Service Technician
Wilson Air Center
01.2020 - 08.2024
Customer Service Representative
Chewy, Inc.
07.2019 - 01.2020
Cook
Dairy Belle
11.2018 - 07.2019
Line Service Technician
National Jets, Inc.
10.2017 - 11.2018
Foreman
GreenSource
02.2017 - 10.2017
Warehouse Associate
Boat Owners Warehouse
08.2016 - 06.2017
Food Expeditor/Host/Cashier/To - Go - Order processor/Delivery Driver
Chili’s Mexican Bar & Grill
01.2015 - 01.2016
Assistant Dairy Lead - Dairy Department/Cashier/Grocery Clerk
Winn Dixie Supermarket
04.2012 - 01.2015
Diploma -
Western High School
Associate of Science - Business Management
Chattanooga State Community College
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