Darreneisha Tarpley
Union City,GA
Summary
Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and or patient's.
Overview
5
5
years of professional experience
Work History
Call Center Agent
Concentrix
Atlanta, GA
07.2022 - Current
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Utilized problem solving techniques when dealing with difficult or irate customers.
- Identified needs of customers promptly and efficiently.
Administrative Assistant
Emory Decatur Hospital
Decatur, GA
08.2019 - 12.2021
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
- Offering compassionate support to patients when they are frustrated
- Resolved customer issues promptly and professionally using problem solving skills.
Education
High School Diploma -
Miami Central
Miami Fl07-2017
Skills
- Customer communication
- Inbound call reception
- Problem-solving skills
- Resolving issues
- Answering questions
- Call handling
- Call control skills
- Communicating with patientsor customers
Timeline
Call Center Agent
Concentrix
07.2022 - Current
Administrative Assistant
Emory Decatur Hospital
08.2019 - 12.2021
High School Diploma -
Miami Central