Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Darrenique Jones

Covington,LA

Summary

Motivated Customer Service Representative proficient in high chat/SMS volumes and ensuring customer satisfaction. Demonstrated the ability to provide exceptional customer support and solving customer inquiries. Solution-oriented and skilled in identifying customer needs and recommending appropriate solutions. Displayed the ability to deliver accurate information and navigate online processes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Copelands of New Orleans
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Lead Front Desk Agent

The Sheraton Hotel
01.2021 - 01.2023
  • Delegated tasks to administrative support staff to organize and improve office efficiency
  • Contributed to an increase in additional revenue with over $20k in sales
  • Provide exceptional customer service and address customer complaints and inquiries
  • Coached, counseled and trained employees when necessary, using proper documentation and proper techniques.

Lead Front Desk Agent

The Pelham Hotel
01.2017 - 01.2020
  • Analyzed customer feedback and recommend improvements
  • Developed a more efficient training manual for new hires
  • Managed daily activities of housekeeping staff of up to 20 maids
  • Reviewed staff operations and conducted performance reviews
  • Resolved many hotel complaints from guests during the duration of their stay and post stay.

Customer Service Manager (CSM)

Walmart
01.2015 - 01.2017
  • Processed daily paperwork, balanced register drawers, and prepared deposits
  • Resolved customer problems by investigating issues, answering questions and building rapport
  • Delivered exceptional customer service
  • Exceeded team goals and resolved issues by implementing customer service initiatives.

Education

No Degree - Certified Nursing Assistant

Integrated Education
Metairie, LA
08.2022

A.A in Sociology -

Delgado Community College
12.2019

Skills

  • Client Relationship Building
  • Collaborative Leadership
  • Problem Solving
  • Team Management
  • Adaptability
  • Active Listening

Certification

CPR & AED Certified, American Heart Association

Timeline

Server

Copelands of New Orleans
02.2024 - Current

Lead Front Desk Agent

The Sheraton Hotel
01.2021 - 01.2023

Lead Front Desk Agent

The Pelham Hotel
01.2017 - 01.2020

Customer Service Manager (CSM)

Walmart
01.2015 - 01.2017

No Degree - Certified Nursing Assistant

Integrated Education

A.A in Sociology -

Delgado Community College

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Darrenique Jones