Darri Robinson
Chandlerville,IL
Summary
Dedicated professional with strong customer service and team leadership skills. Proven ability to implement process improvements that enhance operational efficiency and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Casey's General
Virginia, IL
03.2023 - Current
- Supervised daily operations, ensuring compliance with safety and company standards.
- Trained staff on customer service protocols and operational procedures.
- Assisted in inventory management, optimizing stock levels to meet demand.
- Implemented process improvements that enhanced efficiency and reduced waste.
- Coordinated staff scheduling to align with peak business hours and customer needs.
- Resolved customer inquiries promptly, maintaining high satisfaction rates.
- Conducted performance evaluations, providing constructive feedback to team members.
- Analyzed sales data to identify trends and inform strategic decisions for promotions.
- Trained and mentored new staff, fostering a collaborative work environment.
- Implemented effective merchandising strategies to enhance product visibility and sales.
- Analyzed sales data to identify trends, optimizing stock levels accordingly.
- Assisted in managing daily store operations, ensuring excellent customer service and inventory management.
Scale Operator
Western Grain Marketing
Virginia, IL
08.2025 - 10.2025
- Operated and maintained grain scale equipment to ensure accurate measurements.
- Monitored grain quality during loading and unloading processes.
- Collaborated with team members to optimize workflow efficiency.
- Implemented process improvements to enhance measurement accuracy and reduce errors.
- Assisted in inventory management by tracking grain storage levels effectively.
Customer Service Manager
Walmart
Beardstown, IL
11.2006 - 05.2023
- Led customer service team to enhance service delivery and operational efficiency.
- Implemented quality assurance measures to ensure high standards of service.
- Analyzed customer feedback to drive improvements in processes and policies.
- Coordinated cross-functional initiatives to resolve complex customer issues effectively.
- Maintained accurate cash drawers and balanced end-of-shift reports.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to improve checkout procedures and reduce wait times.
- Processed customer transactions efficiently using point-of-sale systems.
- Trained new cashiers on operational protocols and customer interaction techniques.
- Supervised cashier team, ensuring accurate transactions and efficient service.
- Implemented improvements in checkout processes, enhancing overall customer satisfaction.
- Coordinated scheduling to optimize team coverage during peak hours.
- Trained new staff on cash handling procedures and customer service best practices.
- Resolved customer inquiries and complaints, maintaining high service standards.
Education
High School Diploma -
Lincoln Land Community College
Jacksonville, Illinois, IL04-2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Retail operations
- Cash handling accuracy
- Scheduling coordination
- Loss prevention strategies
- Employee coaching
- Time management
- Verbal and written communication
- Relationship building
- Staff management
- Motivational skills
Languages
English
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy helping others and giving back to the community
Timeline
Scale Operator
Western Grain Marketing
08.2025 - 10.2025
Assistant Manager
Casey's General
03.2023 - Current
Customer Service Manager
Walmart
11.2006 - 05.2023
High School Diploma -
Lincoln Land Community College