Darria Sullens
Canal Winchester
Summary
Diligent Lead Customer Service Representative seeking new opportunity. Demonstrated ability to handle customer inquiries effectively and resolve complex issues. Displayed strong communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Lead Customer Service Representative
Big Lots Distribution Center
08.2022 - 02.2024
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Fraud Prevention Specialist
JPMorgan Chase
03.2020 - 04.2022
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
Warehouse Lead
Macys Warehouse
11.2019 - 05.2021
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
Education
High School Diploma -
Independence Highschool
Columbus, OHSkills
- Complaint handling
- Team member training
- Work prioritization
- Call management
Timeline
Lead Customer Service Representative
Big Lots Distribution Center
08.2022 - 02.2024
Fraud Prevention Specialist
JPMorgan Chase
03.2020 - 04.2022
Warehouse Lead
Macys Warehouse
11.2019 - 05.2021
High School Diploma -
Independence Highschool
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