Hi, I’m
Darrian Brown
Columbus,OH
Summary
Talented professional with expert sales and communication talents. Composed persona known for having excellent drive. Insightful manager with 10 years of customer service experience.
Overview
5
years of professional experience
Work History
Chipotle RestaurantGroveport, OH
Apprentice General Manager
10.2017 - 07.2022
Job overview
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Eased team transitions and new employee orientation through effective training and development.
- Tracked and analyzed profitability and key metrics of labor and waste in the establishment to improve overall profitability and bring in new clientele.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Reported issues to higher management with great detail.
- Served instrumental role in organizational transformation and implementation and participated in 9 successful large-scale new restaurant openings and revamps!
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Eastland Career Center Groveport
High School Diploma
Skills
- Setting Up for Performances
- Management Training
- Inspection Readiness
- Investigating Variances
- Customer Satisfaction
- Inventory Control Processes
- Policy Development and Enforcement
- Sales Tracking
- Originality and Creativity
- Problem Anticipation and Resolution
- Hiring and Onboarding
- Manager Coaching and Training
- Employee Discipline
- Records Organization and Management
- Focus and Follow-Through
- Maintaining Clean Work Areas
- Credit Card Transaction Processing
- Money Handling
Timeline
Apprentice General Manager
Chipotle Restaurant
10.2017 - 07.2022
Eastland Career Center
High School Diploma
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