Darriane Harrison
Kansas City,MO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. The ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Liaison/Caregiver
Options Services Inc.
03.2019 - Current
- Train new hires on how to administer medications
- Attend medical appointments
- Send out daily emails to case managers and guardians
- Assist individuals with their money ledgers
- Attend transition meetings for new incoming clients.
- Train and mentor new staff to achieve efficiency and maintain daily operational consistency.
- Prepare case notes daily and incident reports.
Fraud Operations Representative
U.S. Bank Service Center
05.2018 - 03.2019
- Managed over 250 customers daily with their debit or credit card account.
- Removed and placed blocks on customers account as well as travel notes.
- Handled customer needs and issues by working with representatives and customers directly.
- Assisted customers with processing identity theft and fraud claims daily.
- Processed and verified all new account applications and documents.
Leasing Consultant
InterSolutions
07.2017 - 05.2018
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Direct Support Professional Caregiver
Lake Mary Inc.
05.2017 - 08.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Railroad Dispatcher
RailCrew Xpress
06.2016 - 05.2017
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of about 200 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Collections Representative
Convergys, AT&T
12.2015 - 06.2016
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Maintained high volume of calls and met demands of busy and productive group.
(ASOC) Advanced Security Operations Center
Allied Barton Security
05.2015 - 12.2015
- Kept team compliant with security protocols and appearance standards.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
- Investigated incidents and wrote reports.
- Disarm active alarms.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Rural Carrier Associate
United States Post Office
11.2014 - 05.2015
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
Unarmed Security Officer
Securitas Security Services USA
03.2014 - 11.2014
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Education
No Degree - Sports Medicine
The University Of Kansas
Lawrence, MS05.2014
High School Diploma -
Wyandotte High School
Kansas City, KS05.2013
Skills
- Medication Organization
- Customer service experience
- Computer skills
- Communication skills
- Leadership skills
- Problem solving
- Teamwork
- Analytical and critical thinking skills
- Management skills
- Organization skills
Certification
CPR/ First-Aid Certified
Timeline
Medical Liaison/Caregiver
Options Services Inc.
03.2019 - Current
Fraud Operations Representative
U.S. Bank Service Center
05.2018 - 03.2019
Leasing Consultant
InterSolutions
07.2017 - 05.2018
Direct Support Professional Caregiver
Lake Mary Inc.
05.2017 - 08.2017
Railroad Dispatcher
RailCrew Xpress
06.2016 - 05.2017
Collections Representative
Convergys, AT&T
12.2015 - 06.2016
(ASOC) Advanced Security Operations Center
Allied Barton Security
05.2015 - 12.2015
Rural Carrier Associate
United States Post Office
11.2014 - 05.2015
Unarmed Security Officer
Securitas Security Services USA
03.2014 - 11.2014
No Degree - Sports Medicine
The University Of Kansas
High School Diploma -
Wyandotte High School
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