Mailchimp
Darriel Young
Lehigh Acres,FL
Summary
Resourceful account manager with a proven track record in client oversight, issue resolution, and relationship building. Skilled at maximizing repeat business and expanding the client base through effective prospecting techniques. Possesses extensive knowledge of the sales cycle and excels in collaborative environments, consistently delivering optimal outcomes.
Overview
11
11
years of professional experience
Work History
CASE MANAGER
MORGAN & MORGAN
02.2023 - 09.2024
- Daily interaction with existing and potential clients, via telephone and in person
- Obtain documents necessary to support injury and/or liability positions
- Interact with insurance carriers and healthcare providers to secure records and account balances
- Negotiate case settlements with insurance carriers and negotiate a deduction of outstanding medical balances with providers.
- Monitored clients' progress and tracked client services to provide expert legal aide.
- Provided leadership, guidance and support to staff members.
CLIENT SERVICE MANAGER
STEEL MOUNTAIN FIRE & SAFETY
02.2021 - 07.2021
- Create and execute marketing strategies to promote and generate new business
- Engage with potential clients by presenting them with the service our company provides.
- Created customer support strategies to increase customer retention.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Devised content strategy to effectively engage target audiences.
ACCOUNT COORDINATOR
SOKAL
01.2019 - 08.2020
- Speaking with clients to discuss their advertising needs
- Execute and maintain projects on a monthly basis
- Managing the account's ad deadlines
- Regular website maintenance on client's website
- Ensure all production trac deadlines are met on a monthly basis
- Liaison between clients, account managers, production team, print reps, creative team and digital team.
- Facilitated weekly status reports, project documentation and client billing.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
ACCOUNT EXECUTIVE
MJS ADVERTISING
01.2018 - 12.2018
- Speaking with clients to discuss their advertising needs
- Presenting campaign ideas and costs to clients
- Managing the account's ad budget and deadlines
- Regular website maintenance on client's website.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
ASSISTANT STORE MANAGER
AMERICAN EAGLE OUTFITTERS
07.2013 - 12.2017
- Forecast sales trends to reach monthly sales goals
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Research emerging products and use information to update the store's merchandise.
Education
Bachelor of Science - Business Analytics
Florida SouthWestern State College
Fort Myers, FL12-2026
Music Performance - undefined
University of West Florida
Pensacola, FL01.2015
Skills
- Branding Relationship Management
- Account Management
- Social Media Management
- Customer Relationship Management
- Email Marketing
- Search Engine Optimization
- Marketing Automation
- Blogging
- Deadline Management
- Adobe Creative Suite
- Market Research
- Lead Generation
- Advertising expertise
- Creative Direction
- Developing promotional concepts
- Sales trend analysis
- Google Analytics
- Media Buying
- Budgeting and Allocation
- Web Analytics
- Account oversight
- Customer Retention
Software
Salesforce
Constant Contact
HubSpot
Mondaycom
Litify
Buffer
Trello
Adobe Dreamweaver
Adworks
Celtra
Gubagoo
Timeline
CASE MANAGER
MORGAN & MORGAN
02.2023 - 09.2024
CLIENT SERVICE MANAGER
STEEL MOUNTAIN FIRE & SAFETY
02.2021 - 07.2021
ACCOUNT COORDINATOR
SOKAL
01.2019 - 08.2020
ACCOUNT EXECUTIVE
MJS ADVERTISING
01.2018 - 12.2018
ASSISTANT STORE MANAGER
AMERICAN EAGLE OUTFITTERS
07.2013 - 12.2017
Music Performance - undefined
University of West Florida
Bachelor of Science - Business Analytics
Florida SouthWestern State College
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