DARRIEN Palmer
Philadelphia,PA
Summary
Achieved high customer satisfaction ratings through exceptional service delivery. Drove sales performance by effectively engaging with customers and addressing their needs. Strengthened team dynamics to consistently surpass sales targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Refrigeration/Hvac Tech
Ty Const
Chambersburg, PA
03.2023 - Current
- Diagnosed and repaired HVAC systems to ensure optimal performance and reliability.
- Conducted routine maintenance checks, identifying potential issues before they escalated.
- Installed heating and cooling equipment, adhering to safety regulations and manufacturer specifications.
- Collaborated with team members to streamline workflow processes, enhancing service delivery efficiency.
- Trained junior technicians on best practices for installation and troubleshooting HVAC systems.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Worked overtime, holidays and weekends to accommodate company needs.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Filled out detailed work orders for each job completed.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
- Traveled to job sites for both scheduled and emergency appointments.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Routinely calibrated thermostats for accurate temperature control settings that maintained comfortable environments in clients' properties.
- Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Calibrated equipment to achieve maximum efficiency.
- Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
- Repaired and replaced heating and air conditioning systems for commercial customers in Type industry.
- Collaborated with project managers to ensure timely completion of large-scale HVAC installations.
- Calibrated permanent and portable environmental monitoring equipment.
- Adapted installation techniques according to specific building layouts or restrictions while meeting code compliance requirements.
- Collaborated with construction teams to ensure seamless integration of HVAC systems in new builds.
- Conducted detailed diagnostics to identify and fix complex HVAC system faults, improving operational reliability.
- Ensured compliance with safety standards in all installation and maintenance tasks, promoting safe working environment.
- Increased customer retention by offering knowledgeable advice on HVAC system care and maintenance.
- Provided exceptional customer service, resolving issues swiftly to maintain high satisfaction levels.
- Coordinated with suppliers to secure best prices on high-quality HVAC parts and materials.
Sales Associate
Amazon
Philadelphia, PA
03.2022 - Current
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Adhered to company initiatives and achieved established goals.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions and offered product advice.
- Developed trusting relationships with customers by making personal connections.
Machinist
SPS Technologies
Jenkintown, PA
07.2019 - 11.2021
- Measured and marked dimensions and reference points to meet precise specifications.
- Selected appropriate speeds and feeds according to metal type and finish specifications.
- Monitored and adjusted processes or equipment to improve quality and productivity.
- Monitored feed and speed of machines during machining process to report problems and required repairs.
- Maintained logs, lists and files and promptly completed necessary paperwork.
- Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
- Trained, directed and instructed apprentices and helpers to increase production levels and meet established goals.
Assembly Lead
Uhaul Moving And Storage
Warrington, PA
07.2017 - 08.2019
- Established and maintained clear production procedures, job roles and quality assurance guidelines.
- Assembled and completed products according to production schedules.
- Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
- Assembled complex components after careful review of project specifications and directions.
- Assessed work for errors or compliance issues and made corrections or modifications.
- Reviewed blueprints and schematics to fabricate products according to necessary specifications.
- Read and interpreted schematics and drawings for accurate results.
- Promoted worksite safety by explaining and enforcing OSHA requirements.
Sales Associate
Sunoco Gas Station
Philadelphia, PA
03.2015 - 06.2017
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
Education
HVAC
Allstate Career
Essington, PA03.2023
Skills
- Analyzed complex issues and implemented solutions to improve overall project outcomes
- Oversaw functionality and maintenance of point-of-sale systems to support retail transactions and inventory management
- Achieved increased customer satisfaction by delivering tailored product recommendations Enhanced sales performance through strategic product alignment with consumer preferences Drove customer loyalty by providing expert product guidance
- Trained team members on upselling techniques to improve overall sales performance and customer satisfaction
- Oversaw cash handling processes, including receipt, disbursement, and reconciliation of funds
- Coordinated display setup processes, ensuring alignment with brand standards and promotional strategies
- Developed and maintained organized systems for tracking time allocation across various projects
- Designed and maintained a flexible work schedule to optimize resource allocation and meet varying demands
- Oversaw order processing tasks, including verification, tracking, and coordination with logistics teams
- Conducted regular reviews of policy and procedure compliance to uphold standards and mitigate risks
- Executed detailed evaluations of customer requirements to inform product development and improve client relations
- Achieved high customer satisfaction ratings through effective resolution of service issues Enhanced team performance by streamlining communication processes Fostered a customer-centric culture that prioritized client needs and expectations
- Achieved seamless store openings and closings, resulting in improved operational flow Fostered a collaborative team atmosphere to enhance service delivery Elevated customer engagement through strategic store presentation and organization
- Conducted regular inspections and restocking of inventory to optimize stockroom functionality
- Executed efficient stocking and receiving procedures to support warehouse functionality
- Executed cash transactions with a focus on accuracy, minimizing discrepancies and enhancing trust in financial operations
- Refined ability to articulate ideas clearly in both written and spoken formats
Education and Training
true,other
Certification
EPA certified Unervisal
Timeline
Refrigeration/Hvac Tech
Ty Const
03.2023 - Current
Sales Associate
Amazon
03.2022 - Current
Machinist
SPS Technologies
07.2019 - 11.2021
Assembly Lead
Uhaul Moving And Storage
07.2017 - 08.2019
Sales Associate
Sunoco Gas Station
03.2015 - 06.2017
HVAC
Allstate Career