Darrisha Ward
Orlando,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Pharmacy Customer Service Representative
AssistRx
2023.08 - 2024.08
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Contributed to increased pharmacy revenue through proactive promotion of over-the-counter products and services.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Provided proactive solutions for common customer inquiries, leading to increased satisfaction ratings.
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Increased customer loyalty by providing empathetic support during challenging medical situations or treatment transitions.
Customer Service Advocate
OptumHealth
2021.06 - 2023.07
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Faneuil
2019.12 - 2021.05
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2013
Skills
- Drug Inventory Control
- Workflow Optimization
- Insurance Verification
- Inbound and Outbound Calling
- Data Entry
- Call Management
- Billing support
- Insurance Billing
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
- Call center experience
- Healthcare industry understanding
- Claims Processing
- Data entry proficiency
- HIPAA Compliance
- Multitasking and Organization
- Customer Service
- Problem-Solving
- Medical Terminology
- Patient Registration
Timeline
Pharmacy Customer Service Representative
AssistRx
2023.08 - 2024.08
Customer Service Advocate
OptumHealth
2021.06 - 2023.07
Customer Service Representative
Faneuil
2019.12 - 2021.05
High School Diploma -
Dr. Phillips High School