Darrius Gamez
White Marsh,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service based practices and related options.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Rice Logistics (Amazon Dsp)
08.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Sortation Associate
Amazon
11.2023 - 08.2024
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Facilitated smooth package flow with efficient conveyor belt system operation and monitoring.
- Demonstrated adaptability by cross-training in various roles within the sortation center as needed.
- Reduced damages by carefully handling fragile items and reporting any issues to supervisors.
- Collaborated closely with other departments during peak season rush periods to ensure on-time deliveries for customers.
Package Handler
Fed Ex Ground
06.2023 - 11.2023
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Contributed to increased productivity by working effectively in high-pressure situations.
Customer Representative
Sagility
12.2022 - 03.2023
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Laborer
Rocha Plumbing
03.2020 - 11.2022
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Utilized construction tools and machinery to effectively complete job site projects.
- Organized materials, tools and equipment to supply team members.
- Read and understood orders to accurately measure, cut and lay out needed materials.
Delivery Driver
Young's Chinese Restaurant
02.2019 - 12.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Stocker
Strack N Van Til
06.2018 - 01.2019
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Stocker
Walmart
08.2017 - 03.2018
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
Education
High School Diploma -
Burges High School
El Paso, TX06.2011
Skills
- Quality Assurance
- Program Management
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Cultural Awareness
- Customer Data Confidentiality
Timeline
Delivery Driver
Rice Logistics (Amazon Dsp)
08.2024 - Current
Sortation Associate
Amazon
11.2023 - 08.2024
Package Handler
Fed Ex Ground
06.2023 - 11.2023
Customer Representative
Sagility
12.2022 - 03.2023
Laborer
Rocha Plumbing
03.2020 - 11.2022
Delivery Driver
Young's Chinese Restaurant
02.2019 - 12.2019
Stocker
Strack N Van Til
06.2018 - 01.2019
Stocker
Walmart
08.2017 - 03.2018
High School Diploma -
Burges High School
Similar Profiles
Maada JusuMaada Jusu
Delivery Associate at ISLD Logistics Amazon DSPDelivery Associate at ISLD Logistics Amazon DSP
Bernard RamirezBernard Ramirez
Delivery Driver at Amazon DSP Final Mile LogisticsDelivery Driver at Amazon DSP Final Mile Logistics
Sami UllahSami Ullah
HR and Payroll Assistant at Amazon Logistics DSP.HR and Payroll Assistant at Amazon Logistics DSP.