Darrius Jackson Wells
Shreveport,LA
Summary
Dynamic Front Desk Manager with extensive experience at Country Tyme Hotel, excelling in guest relations and staff training. Proven ability to enhance customer satisfaction through effective conflict resolution and adept management of reservation systems. Committed to delivering exceptional service in high-volume environments, ensuring seamless operations and memorable guest experiences.
Overview
2026
2026
years of professional experience
Work History
Front Desk Clerk
Hampton Inn By Hilton
Shreveport, LA
- Greeted and assisted guests at the front desk.
- Managed reservations and room assignments efficiently.
- Handled guest inquiries and resolved issues promptly.
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Processed check-ins and check-outs smoothly for guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Front Desk Manager
Country Tyme Hotel
Shreveport, LA
03.2017 - 01.2020
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Trained and supervised front desk staff to maintain high service standards.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Front Desk Supervisor
Comfort Inn & Suites
Shreveport
01.2010 - 05.2017
- Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained and mentored new front desk staff on procedures and customer service standards.
- Managed reservation system, optimizing room assignments for maximum occupancy efficiency.
- Resolved guest complaints promptly, maintaining high levels of customer satisfaction and loyalty.
- Implemented training programs that improved staff performance and service delivery consistency.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Front Desk Manager
The Wyndham Hotel
Shreveport, Louisiana
04.2012 - 05.2017
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Trained and supervised front desk staff to maintain high service standards.
- Facilitated successful front desk operations for high-volume hotel.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Front Desk Clerk
Hampton Inn By Hilton
Hammond, LA
02.2008 - 01.2010
- Greeted and assisted guests during check-in and check-out processes, ensuring a positive first impression.
- Managed reservations and room assignments using property management system to optimize occupancy rates.
- Responded to guest inquiries and resolved issues promptly, enhancing overall customer satisfaction.
- Maintained cleanliness and organization of front desk area, promoting a welcoming environment for guests.
Front Desk Clerk
Hampton Inn By Hilton
Bossier City, LA
09.2025 - Current
- Processed payments accurately and efficiently while adhering to hotel policies and procedures.
- Assisted with administrative tasks such as filing reports and managing phone calls to support operational efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Provided local information and recommendations, contributing to an enjoyable guest experience in the area.
Education
High School Diploma -
Hammond High School
Hammond05.1991
Accounting
Seattle University
Seattle, WASkills
- Front desk management
- Reservation systems
- Guest relations
- Staff training
- Conflict resolution
- Customer relationship management
Timeline
Front Desk Clerk
Hampton Inn By Hilton
09.2025 - Current
Front Desk Manager
Country Tyme Hotel
03.2017 - 01.2020
Front Desk Manager
The Wyndham Hotel
04.2012 - 05.2017
Front Desk Supervisor
Comfort Inn & Suites
01.2010 - 05.2017
Front Desk Clerk
Hampton Inn By Hilton
02.2008 - 01.2010
Accounting
Seattle University
Front Desk Clerk
Hampton Inn By Hilton
High School Diploma -
Hammond High School
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- First Name\"Darrius\"
- Last Name\"Jackson
- City
- \"Shreveport\"
- State
- \"LA\"
- Zip Code
- \"71106\"
- Phone\"3185727294\"
- Email Address
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- Darrius Jackson Wells
- Reseandwells@icloud.com | | 3185727294 | , , Shreveport, LA 71106 | undefined: | : | Visa Status: | undefined: | : | Gender: | Web: | | Father’s/Mother’s name: | Additional Information:
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- Hammond High School | | Hammond, , High School Diploma in - Expected in 05/1991 - - GPA:
- Seattle University | | Seattle, WA, , in Accounting - Expected in - - GPA:
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