Jessica Guillen
Ludington
Summary
Dynamic professional with extensive experience in customer service and hospitality management, notably at Dollar General Store. Proven ability to enhance guest relations and resolve complaints effectively. Skilled in time management and proficient in Microsoft Office, consistently improving operational efficiency and customer satisfaction in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Front Desk Clerk
Nader's Motel & Suites
05.2022 - Current
- I am responsible for answering phones, making reservations, checking guests in, cleaning the office and making the schedule
School Secretary
St. Simons Church
07.2021 - 11.2024
- I am the secretary at Ludington Area Catholic School, at this job I am responsible for answering phones, helping the children, making copies, processing bills, helping with lunch money
Store Manager
Dollar General Store
07.2020 - 07.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manger
Hart X Way
03.2016 - 03.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associates - Accounting
West Shore Community
Scottville, MIDiploma - General Studies
Manistee Catholice Central
Manistee, MI06.1999
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Problem-solving skills
- Listening skills
- Microsoft office
- Payment processing
- Complaint resolution
- File management
- Guest relations
- Hospitality management
- Cash handling
- Word processing
- Multi-line phone systems
- Effective planning
- Reservation management
- Conflict management
- Guest reception
- Room booking
- Front desk management
- Guest services
- Credit and cash payments
- Front office support
- Reservations
- Clerical duties
- Mail and packages
Timeline
Front Desk Clerk
Nader's Motel & Suites
05.2022 - Current
School Secretary
St. Simons Church
07.2021 - 11.2024
Store Manager
Dollar General Store
07.2020 - 07.2022
Store Manger
Hart X Way
03.2016 - 03.2017
Associates - Accounting
West Shore Community
Diploma - General Studies
Manistee Catholice Central
Similar Profiles
Vrunda PatelVrunda Patel
Housekeeping Attendant at Greenlane Suites MotelHousekeeping Attendant at Greenlane Suites Motel
Kenneth KingKenneth King
Chief Engineer, Hotel Manager at Motel, Holiday Inn Exp-Suites OmahaChief Engineer, Hotel Manager at Motel, Holiday Inn Exp-Suites Omaha
Abbigail WilhiteAbbigail Wilhite
Front Desk Agent at Nova Star Motel and Lakelawn Motel and BNBFront Desk Agent at Nova Star Motel and Lakelawn Motel and BNB