Adaptable and passionate individual with dynamic experience in disciplinary and collaborative service-providing environments; eager to find a position as a full-time front desk clerk and/or night auditor. Devoted to delivering quality service and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Front Desk Representative / Night Auditor
American Motel / La Quinta Inn & Suites Beacon Hil
07.2022 - Current
Developed strong rapport with guests through friendly interactions and genuine interest in their well-being during their stay.
Welcomed all reservations and late-night walk-ins enthusiastically, offered assistance, and answered questions to build rapport and retention.
Answered incoming calls in a friendly and professional manner, especially those regarding guests' wants and coordinated with maintenance and housekeeping staff to fulfill their requests.
Monitored security cameras and handled noise complaints to ensure the well-being and safety of guests; coordinated with an on-site sheriff (only hired by American Motel) to do so.
Balanced guests' accounts and solved financial discrepancies in order to match final audit reports.
Organized and faxed audit reports (by process of using resources such as Microsoft Word and Excel) to managers and corporate offices.
Math Tutor
PhotoStudy & Freelancing
09.2019 - Current
Assisted students of all ages from advanced algebra and calculus via chat-based patrons, down to elementary math levels taught through personal sessions.
Addressed student questions by patiently explaining proper ways to solve math problems and equations
Taught students study skills, note-taking skills and test-taking strategies
Communicated with parents and students to facilitate confidence and trust in achieving their desired goals and learned skills.
Search Quality Rater
Telus International
09.2021 - 08.2023
Developed strong analytical skills by evaluating content according to established criteria and metrics.
Demonstrated adaptability by successfully transitioning between multiple projects with varying guidelines and objectives.
Maintained a high level of productivity by efficiently managing time and prioritizing tasks.
Completed required training modules promptly, ensuring up-to-date knowledge of project requirements.
Education
Some Pre-Requisites In Civil Engineering -
University of Kansas
Lawrence, KS
High School Diploma -
Shawnee Mission North High School
Overland Park, KS
05.2021
Timeline
Front Desk Representative / Night Auditor
American Motel / La Quinta Inn & Suites Beacon Hil