Darron Denson
Covington,GA
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
24
24
years of professional experience
Work History
Delivery Driver
Home Depot
Lithonia, Georgia
07.2024 - Current
- Ensured accurate completion of all paperwork associated with deliveries.
- Navigated routes with relevant map programs and GPS systems.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Received daily delivery instructions and route assignments from dispatch.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Coached drivers on proper techniques for loading and unloading cargo safely.
- Maintained professional relationships with customers by providing prompt delivery services.
- Inspected equipment, facilities and vehicles regularly to assess safety.
- Operated machines and equipment to complete work assignments or to assist workers.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Bus Supervisor
Metro Atlanta Rapid Transit Authority
Atlanta, GA
10.2000 - 12.2022
- Provided training and guidance to team members on operational procedures and best practices
- Monitored employee productivity levels to identify areas for improvement additional resources needed
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings
- Managed budgets associated with projects or initiatives within the department
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies
- Trained new employees on the daily job duties, policies and procedures
- Provided feedback, coaching and development opportunities to team members as needed
- Received and dispatched calls for emergency services
- Updated records of driver locations, delays, and cancellations
- Created daily reports detailing response times, call volumes, and other pertinent information
- Managed a large volume of phone calls while ensuring accuracy in data entry
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary
- Verified driver credentials prior to assigning them a route or task
- Developed and implemented comprehensive task management system to ensure timely completion of projects
- Established protocols for tracking tasks, setting deadlines, assigning responsibility, and monitoring progress
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information
- Greeted customers in a friendly manner when boarding the bus
- Assisted elderly or disabled passengers with boarding and disembarking from the bus
- Reported any incidents that occurred during route travel to management personnel immediately
- Performed minor repairs on buses when necessary such as changing tires or jump-starting engines
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies
- Responded customer inquiries in a timely manner
- Collaborated with other departments to ensure customer satisfaction
- Provided support for technical issues related to product usage
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Identified areas of improvement accordingly
- Developed strong relationships with customers by providing personalized assistance and support
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Performed daily workplace inspections to identify potential hazards and corrective action plans
- Conducted investigations into accidents or incidents related to transportation safety
- Established a system for tracking employee driving records, violations, and certifications
- Coordinated emergency response drills to prepare employees for possible hazardous situations while transporting goods or passengers
- Investigated complaints received from customers regarding the quality of service provided by drivers or operators during their trips
Education
High School Diploma -
Menair High School
Atlanta, GA09.1992
Skills
- Staff Management
- Business Development
- Operations Management
- Strategic Planning
- Training and Mentoring
- Inventory Oversight
- Employee Motivation
- Staff Discipline
- Data Entry
- Passenger Assistance
- DOT Compliance
- Clean Driving Record
- CDL License
- Class A License
- Tractor-Trailer Operation
- Dependable and Cooperative
- Heavy Equipment Operation
- Dispatch Coordination
- Dispatching procedures
- Bus communication
Timeline
Delivery Driver
Home Depot
07.2024 - Current
Bus Supervisor
Metro Atlanta Rapid Transit Authority
10.2000 - 12.2022
High School Diploma -
Menair High School