Summary
Overview
Work History
Education
Skills
Timeline
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Darry Gaspard

Miami

Summary

Highly motivated and detail-oriented banking professional with 4 years of experience driving customer satisfaction, team success, and branch growth. Proven expertise in Customer account management and transaction processing, Teller Express, Excel, and customer service software. Strategic product recommendations and client relationship building. Exceptional organizational and time management skills. Excellent communication and interpersonal skills. Collaborative team player with a strong work ethic. Punctual and reliable with a commitment to excellence. Seeking a challenging role that values hard work, dedication, and a passion for delivering exceptional customer experiences. Looking to leverage my skills and experience to drive business growth and success in a dynamic and supportive environment.

Overview

4
4
years of professional experience

Work History

Member relationship specialist (floater)

Brightstar Credit Union
12.2024 - Current
  • Provide members with a personalized rewarding experience by executing various defined member engagement strategies through the knowledge and use of sales skills measured by member experience surveys
  • Confidently build relationships with members by understanding their financial life priorities and connecting them to our solutions that meet their financial goals
  • Open new member account
  • Assist with the month-end closing process, including variance analysis, posting monthly entries, and maintaining the month-end checklist
  • Process appropriate percentage of teller transactions for the branch as defined by branch management, with a high degree of accuracy within the limits of the over/short policy
  • Process an appropriate percentage of new accounts and account maintenance as defined by branch management with a high degree of 'Quality Assurance' accuracy within the limits of credit union policy
  • Use sales skills to uncover Member needs and provide credit union deposit and loan solutions
  • Accomplish workload responsibilities promptly without prompting
  • Takes the initiative to manage and communicate absences and leave appropriately
  • Achieve or surpass sales targets for ancillary products, driving revenue growth and referrals
  • Serve as a brand ambassador for Brightstar Credit Union, maintaining a professional image and utilizing exceptional communication skills
  • Adhere to Credit Union policies, procedures, and regulations, including: BSA/US Patriot Act OFAC Security policy Confidentiality policy, Government regulations
  • Provide coverage support at other credit union branches, including vacation relief

Member Service Specialist

Space Coast Credit Union
01.2024 - 04.2024
  • Consult with members on SCCU products, increasing product adoption and member engagement
  • Process transactions efficiently, ensuring accuracy in deposits, withdrawals, and loan payments
  • Open and close consumer loans, providing clear guidance on loan options and payment plans
  • Support members with safe deposit access and check orders, improving service accessibility
  • Cultivate member relationships through personalized financial consultations, driving product adoption and enhancing service quality
  • Streamline transaction processes and optimize member services, leading to improved operational efficiency and customer satisfaction

Associate Banker

JPMorgan Chase Bank
01.2021 - 12.2023
  • Process over 100 daily transactions with precision, ensuring customer satisfaction and accuracy
  • Provide expert guidance on banking services, enhancing customers' financial literacy and empowering informed decision-making
  • Foster long-term relationships with clients, promoting Chase products and services tailored to their needs
  • Resolve customer escalations professionally, safeguarding the bank's reputation and maintaining financial integrity
  • Trained and coached new associates
  • Optimize teller operations, streamlining transactions and recommending financial products to drive branch growth and customer satisfaction
  • Operational Responsibilities: Cash Handling: Manage cash drawers, balance transactions, and adhere to stringent security protocols
  • Compliance: Uphold all banking regulations, internal policies, and procedures to ensure operational integrity
  • Performance Goals: Consistently meet or exceed customer satisfaction targets Achieve sales and referral goals for Chase products and services Maintain accuracy and efficiency in transaction processing Demonstrate expertise in banking services and financial literacy Secure funds and reconcile records, maintaining financial integrity Resolve escalations with professionalism, safeguarding bank reputation
  • Streamlined teller operations, managing 100+ daily transactions while recommending financial products to drive branch growth and customer satisfaction
  • Partnered with team members to ensure seamless customer service, while training new hires on banking procedures and compliance standards
  • Maintained meticulous financial controls, reconciling cash and checks against computer records, and accurately modifying customer accounts
  • Developed strategies to enhance customer experience in both teller and drive-through lines, improving transaction efficiency and client satisfaction

Education

Bachelor of Science - Accounting and Finance

Wilmington University
New Castle, DE
05.2025

Business Track Training - undefined

YearUp
06.2021

Skills

  • Type 96 words per minute
  • Proficient with project management software
  • Team player
  • Excellent time management skills
  • Conflict management
  • Basic understanding of banking products and services
  • Data analytics
  • Excellent customer service skills
  • Strong communication and interpersonal abilities
  • Ability to handle cash transactions accurately
  • Proficiency with computer systems and digital banking platforms
  • Product knowledge
  • FLUENT IN Creole

Timeline

Member relationship specialist (floater)

Brightstar Credit Union
12.2024 - Current

Member Service Specialist

Space Coast Credit Union
01.2024 - 04.2024

Associate Banker

JPMorgan Chase Bank
01.2021 - 12.2023

Business Track Training - undefined

YearUp

Bachelor of Science - Accounting and Finance

Wilmington University

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