Darryl Crockett
Hueytown,AL
Summary
Adept at leading teams and optimizing operations, my tenure at D’s Tamales To Go significantly elevated customer satisfaction scores by revamping service protocols. Expert in strategic planning and negotiation, I excel in problem resolution and relationship building, ensuring robust business growth and financial health.
Overview
16
16
years of professional experience
Work History
Manager
D’s Tamales To Go
07.2007 - 09.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Negotiation
- Customer Service
- Decision-Making
- Effective Communication
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Hiring and Training
- Task Delegation
- Good Judgment
Timeline
Manager
D’s Tamales To Go
07.2007 - 09.2023