Overview
Work History
Timeline
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Darryl Hankinson

IT Technician
Southfield,MI

Overview

15
15
years of professional experience

Work History

Service Desk Technician - Trainer

Logicalis
01.2019 - Current
  • Provide phone and email support for over 20 different accounts including, Total Safety, Access, Day and Zimmerman, Gorilla Glue and La-Z-Boy
  • Troubleshoot issues with multiple Operating Systems including Windows XP, 7, 8 and 10
  • Create user accounts, distribution lists and security groups in Active Directory
  • Work with remote support tools such as, TeamViewer, VMWare, Go to assist, VNC Viewer, Bomgar, Windows remote assistance and Log me in
  • Create training documentation to help new agents through their first few weeks and beyond
  • Train new agents on accounts they will be supporting
  • Attend weekly meetings with multiple customers, providing input on how to provide the best I.T experience for their end-users

Level 2 I.T Technician

Hewlett-Packard
01.2016 - 01.2019
  • Supervised IT technicians and interns
  • Coordinate Daily Production Meeting of multiple teams, including Server, Network and Security
  • Service level adherence monitoring
  • Create help desk documentation with step by step instructions on problem resolving techniques
  • Provided IT support to internal programmer for software
  • Managed company data backups
  • Provided help desk staff for global products for General Motors
  • Answer critical line, which consists of handling production stopping issues

Timeline

Service Desk Technician - Trainer

Logicalis
01.2019 - Current

Level 2 I.T Technician

Hewlett-Packard
01.2016 - 01.2019

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Darryl HankinsonIT Technician