Darryl Marquart

Collected School tax payments

Daily reconciliation of payments.

Prepared payments for deposit

Post payments to ledger.

Answer all general questions concerning school taxes

• Developed and implemented strategies to increase retention and profitability.
• Managed budget implementations, employee reviews, training, schedules, and client reporting.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Formulated policies and procedures to streamline operations.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Analyzed market trends and competitor activities to create competitive advantages.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Supervised staff of collectors, monitoring phone calls and letters.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Researched accounts and completed due diligence to resolve collection problems.
• Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
• Conducted investigations of customer accounts and payment histories.
• Contacted clients with past-due payments and actively monitored payments due from clients.
• Reviewed, researched and corrected discrepancies and customer concerns.
• Established procedures for collection of past due amounts.
• Created daily and weekly cash reports for accounting management.
• Documented interactions in computer database and updated information.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Successfully implemented new technologies and process automations to encourage continuous improvement.
• Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.