Darryl R. Smalley
El Dorado Hills,Ca
Summary
Hospitality safety and risk management leader with more than 30 years directing security, loss prevention, OSHA and NFPA compliance, emergency response, and workplace safety programs for full-service and luxury hotels. Also brings hotel operations experience, including budget and P&L support, executive committee leadership, and strong relationships with law enforcement and community partners.
Overview
1
1
Certification
40
40
years of professional experience
Work History
Director of Safety & Risk Management
Hilton Hotels Corporation, Embassy Suites
Sacramento, California
04.2006 - Current
- Executive Committee Member overseeing all hotel safety, security, and risk management operations.
- Regional Crisis and Task Force team member. Extensive luxury brand experience
- Multi operational experience as the Interim Assistant General Manager including budget and P&L management
Interim Assistant General Manager
Hilton Hotels Corporation, Embassy Suites
Sacramento, California
09.2019 - 10.2020
- Managed daily hotel operations with a focus on guest service and budget and P&L management.
Front Office Supervisor
Hilton Hotels Corporation, Embassy Suites
Sacramento, California
09.2012 - 12.2014
- Supervised front desk and guest service operations to ensure service standards.
- Managed front desk and guest service teams during shifts, ensuring smooth operations and guest satisfaction. Conducted training for front office staff on procedures and guest relations to enhance service quality.
- Trained front office agents on check-in, check-out, and reservation procedures.
- Coordinated guest requests with housekeeping, maintenance, and other hotel departments.
Regional Director of Safety & Risk Management, Northwest
Professional Security Consultants
Sacramento, California
10.2000 - 04.2006
- Coordinated regional operations across Northern California and Washington State for Westfield Shopping Centers.
- Managed contract performance and administration for 227 employees and 9 Directors, ensuring compliance and efficiency.
- Managed regional budgets and operating expenses exceeding $11 million annually.
- Ensured OSHA regulatory compliance across 9 regional shopping centers, mitigating safety risks.
Director of Safety & Security
Hilton Hotels Corporation Torrey Pines
La Jolla, California
12.1998 - 10.2000
- Managed staff of 11 security professionals.
- Supported safety and security transition from Sheraton Grande Hotel to Hilton Torrey Pines Hotel.
- Wrote new safety and security procedures to meet industry standards and compliance requirements.
- Redesigned CCTV surveillance system to improve property safety and support liability investigations.
- Created safety committee that reduced lost time accidents by 100% and lowered insurance premiums and job-related medical costs.
- Developed community outreach program to strengthen working relationships with local and federal law enforcement agencies.
Assistant Director of Safety & Security
Hilton Hotels Corporation Hilton Anaheim
Anaheim, California
02.1996 - 12.1998
- Led team of 38 security professionals, enhancing department operations and effectiveness.
- Managed presidential and VIP hotel visits in coordination with local and federal law enforcement agencies.
- Managed department payroll, capital expenses, and annual budget forecasts, ensuring financial accuracy and operational stability.
- Revised and facilitated emergency procedures for Hilton Anaheim, enhancing response time and interdepartmental coordination during emergencies.
- Redesigned and upgraded hotel CCTV camera system to enhance property protection and investigation quality.
- Developed property management system for patrol officers to improve accountability and investigation reliability.
- Designed computerized report writing system that saved labor cost and improved tracking of information and investigations.
Deputy Sheriff Reserve Voluteer
Los Angeles Co. Sheriff's Department
Lakewood, California
02.1987 - 05.1996
- Responsible for general patrol duties including community relations, criminal investigations, report writing, crowd control, accident investigations, inmate processing and assisting with background investigations for new recruits
- Served at Lakewood Sheriff's Station.
Guest Service Manager
Hilton Hotels Corporation Hilton Anaheim
Anaheim, California
01.1994 - 02.1996
- Responsible for resolving Guest and Team Member challenges to ensure quality and satisfaction.
- Manager on Duty in the absence of Executive Management.
- Supervised front desk operations at Hilton Anaheim using OnQ property management system.
- Resolved guest concerns and service recovery issues with prompt, professional communication.
- Trained guest service agents on Hilton standards, check-in, and check-out procedures.
Security Supervisor
Hilton Hotels Corporation Hilton Anaheim
Anaheim, California
05.1991 - 01.1994
- Responsible for the supervision of 11 officers on the day, swing or graveyard shift.
- Assisted in the training and development of all new and existing Officers on my shift.
Education
Criminal Justice
Cerritos College
05-1991
Hilton University
Skills
- 30 years of industry experience with increasing levels of responsibility in Safety, Security, and Operational Management
- 9 years of law enforcement experience with the Los Angeles County Sheriff’s Department
- Quantitative results in areas of staff performance, customer satisfaction, claims management and risk management exposure
- Experience in fiscal management including annual and monthly budget control, P&L management and strategic planning experience
- Ability to direct and manage operations in multiple departments
Certification
- Professionally trained and certified by the National Safety Council in Principles of Occupational Safety & Health
- Member of the National Safety Council
- Hilton Supervisory Development Instructor
- Certified CRP, First Aid and AED Instructor
- OSHA 501 General Industry Instructor
- OSHA 511 General Industry Certified
Timeline
Interim Assistant General Manager
Hilton Hotels Corporation, Embassy Suites
09.2019 - 10.2020
Front Office Supervisor
Hilton Hotels Corporation, Embassy Suites
09.2012 - 12.2014
Director of Safety & Risk Management
Hilton Hotels Corporation, Embassy Suites
04.2006 - Current
Regional Director of Safety & Risk Management, Northwest
Professional Security Consultants
10.2000 - 04.2006
Director of Safety & Security
Hilton Hotels Corporation Torrey Pines
12.1998 - 10.2000
Assistant Director of Safety & Security
Hilton Hotels Corporation Hilton Anaheim
02.1996 - 12.1998
Guest Service Manager
Hilton Hotels Corporation Hilton Anaheim
01.1994 - 02.1996
Security Supervisor
Hilton Hotels Corporation Hilton Anaheim
05.1991 - 01.1994
Deputy Sheriff Reserve Voluteer
Los Angeles Co. Sheriff's Department
02.1987 - 05.1996
Criminal Justice
Cerritos College
Hilton University