Darryl Thorpes
Tallahassee
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
4
4
years of professional experience
Work History
Warehouse Worker
FedEx
11.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Fulfilment Associate
Amazon
08.2023 - 11.2024
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Customer Service Representative
Lighthouse Works/DCF
10.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
McDonald’s
Jv&sons
08.2021 - 11.2023
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Sales Associate
Aeropostale
10.2021 - 12.2021
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
Education
High School Diploma -
James Rickards High School
Tallahassee, FL05.2022
Skills
- Customer Relations
- Adaptability and Flexibility
- Efficient Service
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Warehouse Worker
FedEx
11.2024 - Current
Customer Service Representative
Lighthouse Works/DCF
10.2023 - 12.2023
Fulfilment Associate
Amazon
08.2023 - 11.2024
Sales Associate
Aeropostale
10.2021 - 12.2021
McDonald’s
Jv&sons
08.2021 - 11.2023
High School Diploma -
James Rickards High School
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