La'Derica Stewart
Baton Rouge,LA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
School Bus Driver
East Baton Rouge Parish School System
03.2024 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
Front Desk Scheduler
Louisiana Medical Clinic
02.2023 - 02.2024
- Provided comprehensive information on hotel amenities, local attractions, and transportation options for guests'' convenience.
- Resolved guest complaints professionally, maintaining a positive atmosphere and upholding company reputation.
- Assisted management with administrative tasks to ensure smooth daily operations at the front desk.
- Ensured compliance with safety protocols at the reception area, contributing to a secure environment for both staff and guests.
Patient Access Rep
Urgent Care
12.2020 - 02.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Administrative Assistant
Baton Rouge Clinic
05.2018 - 11.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Scotland Magnet High School
Baton Rouge, LA05.2020
Skills
- Customer Service
- Data Entry
- Conflict Management
- Attention to Detail
- Interpersonal Skills
Timeline
School Bus Driver
East Baton Rouge Parish School System
03.2024 - Current
Front Desk Scheduler
Louisiana Medical Clinic
02.2023 - 02.2024
Patient Access Rep
Urgent Care
12.2020 - 02.2023
Administrative Assistant
Baton Rouge Clinic
05.2018 - 11.2020
High School Diploma -
Scotland Magnet High School
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