Darsha Neiley

Responsible for overseeing the day-to-day operations of the Alvord Hot Springs, including reservations, housekeeping, and maintenance. Trained and supervised staff, preparing employee schedules, managed budgets, and ensured compliance with regulations. Cleaning and maintaining hot springs pools in a safe and sanitary condition; brushing and disinfecting pools according to established procedures. Check and perform preventive maintenance with heating and filtration equipment to maintain operative condition.

Maintained a clean and safe environment for customers through regular inspection and upkeep. Contributed to environmental sustainability efforts by implementing waste reduction initiatives. Provided excellent customer service to customers by promptly responding to inquiries and requests. Processed payments and records from customers for services.

Maintained a professional and welcoming environment for clients, contributing to an overall positive experience. Directed phone inquiries, answered customer questions. Reviewed and updated customer information in database for accuracy. Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions. Ensured confidentiality and security of sensitive information through diligent record-keeping and data entry.