Darshauna Smith
Decatur,GA
Summary
Licensed customer experience-oriented Esthetician seeking to grow. Skilled in various types of esthetics services willing to learn including waxing, vajacials, derma-planning, acne treatments, microdermabrasion facials.
Overview
14
14
years of professional experience
Work History
Esthetician
Londyn Lee Aesthetics
05.2021 - Current
- Fostered friendly, warm and exceptional customer experience.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Performed body waxing appointments in a timely manner.
- Assessed concerns of clients' skin in order to make recommendations to improve skin quality.
- Discussed procedures and treatment options with clients.
- Performed customized acne, hyperpigmentation, anti-aging, derma-planning, and microdermabrasion facial services and body treatments.
Wax Specialist
EWC European Wax Center
07.2023 - 02.2024
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Maintained clean and sanitary workspace.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
- Perform Full Body Waxing Services
Licensed Insurance Agent
TTEC
03.2022 - 01.2024
- P & C Licensed in all 50 states
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Calculated quotes and educated potential clients on insurance options.
- Provided coverage option information to assist clients in protecting assets.
- Upsold additional products and services after identifying customer needs and requirements.
- Service clients accounts by fulfilling requests, making policy adjustments, taking payments & creating payment arrangements.
Admin Executive & Esthetician
Beauty’s Corner
06.2022 - 09.2022
- CRM Transfer to promote better flow for company activities
- Fostered friendly, warm exceptional customer experience and knowledgeable assistance.
- Creating Email campaigns for company to nurture existing clients- client retention
- Administrative tasks for better workflow & organization
- Customer Service/Support via chat, phone and email.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Data entry: Collected data, input records, created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Carried out product inventory checks,charting and consultations. Stocked treatment rooms with proper supplies.
- Sterilized equipment for patient treatments.
- Performed Skin Analysis, provide home care regimens, discussed procedures and treatment options with clients, and made appropriate product recommendations.
- Performed body waxing hair removal services and vajacials
- Performed special acne, dermaplanning, deep hydration, hyperpigmentation and microdermabrasion facial services.
Virtual Admin Executive
Robyn Robbins Enterprises
04.2016 - 12.2019
- Provided Customer Client Care via phone,chat and email
- Create training curriculum for new virtual assistant hires
- Perform system audits & CRM set up for company’s clients
- Dispatch & match virtual assistants to company’s new clients
- Event planning, organizing, coordination
- Customer lead generation & retention systems
- Self-Publishing coordination consulting & assistance from start to finish for clients
- Booking and multiple scheduling for companies
- Order fulfillment: Complete and ship company customers product orders
- Maintains Company social media networks
- Maintain Company account receivables & payables
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
Virtual Admin Assistant & Customer
CRdesiGns /787 The Agency Graphics Company, TX
03.2010 - 04.2016
- CRM & systems set up
- Customer Care (client onboarding, client concerns ie services, products, questions, payments and other billing entry)
- Incoming calls, routing calls, messages and email correspondence
- Scheduling, meetings and client consultations
- Prepared requested documents sending them to the requested departments
- Sales- lead generation & company services
- Provided wholesale lists for the company’s customer products
Education
GED -
Gwinnett Technical College
Lawrenceville, GA2010
Esthetician - Esthetician
The Hudson Advance Esthetics Academy
05.2022
Skills
- Exceptional Customer Experience
- Facial Massages
- Eyebrow Shaping and Tinting
- LED Light Therapy
- Microdermabrasion Treatments
- Extractions
- Hair Removal Body Waxing
- Sanitation Standards
- Dermaplaning
- Skin Assessment
- High-frequency machine use
- Skincare product knowledge
- Extractions and pore cleansing
- Customized skincare plans
- Spa retail sales
- Administration guest services expertise
- Maintaining Clean Work Areas
Timeline
Wax Specialist
EWC European Wax Center
07.2023 - 02.2024
Admin Executive & Esthetician
Beauty’s Corner
06.2022 - 09.2022
Licensed Insurance Agent
TTEC
03.2022 - 01.2024
Esthetician
Londyn Lee Aesthetics
05.2021 - Current
Virtual Admin Executive
Robyn Robbins Enterprises
04.2016 - 12.2019
Virtual Admin Assistant & Customer
CRdesiGns /787 The Agency Graphics Company, TX
03.2010 - 04.2016
GED -
Gwinnett Technical College
Esthetician - Esthetician
The Hudson Advance Esthetics Academy