Dartanyon Moore
Decatur,GA
Summary
Highly motivated and goal oriented professional with extensive customer service experience with a background in sales and social media marketing. Possesses leadership qualities, coachable, adaptable, active listening skills, improving customer experience, empathy and conflict resolution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Development Representative
Nolan Transportation Group, LLC
Alpharetta, GA
06.2023 - 02.2024
- Established strong client relationships to drive business development.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Built strong relationships with existing customers through ongoing communication.
- Effectively built relationships with both established and potential customers.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Provided regular updates on progress towards meeting monthly targets.
- Acted as main point of contact in matters relating to client concerns and needs.
- Created and improved business pipeline using cold and warm techniques.
- Collaborated with sales team members to develop strategies for targeting new prospects.
- Identified key decision makers within target companies and initiated contact with them.
Leasing Consultant
Chapel Run Apts
Decatur, GA
02.2023 - 06.2023
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contacted and followed up with tenants on renewal notices.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Maintained accurate records of prospective renters, applications and leases.
- Updated resident data into property management software system daily.
Sales Development Intern
Talend
09.2022 - 09.2022
- Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and Linkedin messaging; qualified Directors and Managers and closed them on attending webinars
- Built and redefined call scripts; designed email campaigns; created prospecting videos
- Engaged actively in weekly performance reviews and coaching in a team setting with manager
Delivery Driver
Havertys Furniture
02.2018 - 08.2022
- Communicated and coordinated with 3 dispatchers
- Secured cargo up to 1000 cubits and properly arranging and balancing it within the vehicle securing the integrity of the product and maintaining the value of the multi-figured load
- Ensured any mechanical issues with the vehicle are corrected before driving
- Utilized knowledge of assembling and placing furniture in various style homes minimizing damages to homes and furniture
- Utilized knowledge of shipping and receiving goods to an average of 10-21 customers per day
- Instructed customers on the operation of powered furniture providing answers for any questions
- Performed onsite repairs of furniture to maintain the sale and profit for company
- Empathetically addressed any concerns of future deliveries, damages, and missing furniture electronically documenting pictures and escalating concerns to dispatchers.
Lawn Technician
True Green
08.2016 - 02.2018
- Performed and managed landscape and maintenance tasks on client's properties
- Collaborated with the Crew Lead to ensure the work contracted is implemented efficiently and according to the contracted specifications
- Addressed questions or concerns with the clients when approached
- Serviced an average of 84 clients per week
- Marketed services to neighbors and increased sales by 15%
- Reported all sales opportunities to the Crew Lead & Director of Operations.
Leasing Agent / Data Entry Clerk
T.A.M
03.2014 - 08.2016
- Prepared source data for computer entry by compiling and sorting information; establishing entry priorities
- Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
- Maintained data entry requirements by following data program techniques and procedures
- Verified entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data
- Secured information by completing database backups
- Lead a team of 5 with an average of 20 leases per month and maintained properties retention rate at an average of 95%.
IT Triage Support
Wellstar Kennestone
03.2013 - 03.2014
- Outlook/Exchange Server - Support of various client email issues using Exchange management tools
- Also for adding users to various distribution groups in Exchange/Outlook
- Management of Global Address Lists
- Extensive Call Center experience of resolving end user problems in a high-volume call center environment
- Maintained a 90% success rate in job performance.
Education
Sales Development Fellowship - Tech Sales
SV Academy
09-2022
Visual Communication -
American Intercontinental University
01.2004
Skills
- Lead Prospecting
- Sales
- B2B Background
- Cold-Calling
- Relationship Building
- Salesforce
Certification
Sales Development Fellowship
Certification number: 58807979| issued on September 21,2022
References
References available upon request.
Timeline
Business Development Representative
Nolan Transportation Group, LLC
06.2023 - 02.2024
Leasing Consultant
Chapel Run Apts
02.2023 - 06.2023
Sales Development Intern
Talend
09.2022 - 09.2022
Delivery Driver
Havertys Furniture
02.2018 - 08.2022
Lawn Technician
True Green
08.2016 - 02.2018
Leasing Agent / Data Entry Clerk
T.A.M
03.2014 - 08.2016
IT Triage Support
Wellstar Kennestone
03.2013 - 03.2014
Sales Development Fellowship - Tech Sales
SV Academy
Visual Communication -
American Intercontinental University