Darvella Robinson
Rowlett,TX
Summary
Dedicated customer service representative with proven skills in conflict resolution and de-escalation techniques. Committed to enhancing customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Priority Fulfillment Services
11.2025 - 08.2026
- Resolved customer inquiries through multiple channels, ensuring prompt and accurate assistance.
- Managed order processing and fulfillment, maintaining high standards of accuracy and efficiency.
- Process customer orders, make product recommendations and handle account inquiries using world-class technology.
- Managed over 50 customer calls per day
- Answer product, pricing, and shipping questions quickly and confidently
- Escalated complex issues to appropriate departments, ensuring timely resolution for customers.
- Resolved customer inquiries efficiently, enhancing service quality and satisfaction.
Patient Access Representative
Methodist Medical Center
03.2022 - 11.2025
- Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
- Managed over 50 customer calls per day
- Managed patient registration processes, ensuring accurate data entry and compliance with health regulations.
- Provide and obtain signatures on required forms and consents
- Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
- Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
- Obtain insurance authorizations as required by individual insurance plans where applicable
- Coordinated insurance verification, facilitating seamless payment processes for patients and providers.
- Respond to medical record requests from patients, physicians and hospitals
- Maintain cash drawer according to policies
- Maintain log of all patients, payments received, transfers and hospital admissions
Education
High School Diploma -
Madison High School
Tallulah, LA05-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
Timeline
Customer Service Representative
Priority Fulfillment Services
11.2025 - 08.2026
Patient Access Representative
Methodist Medical Center
03.2022 - 11.2025
High School Diploma -
Madison High School