Darvie Ruffin
Durham,NC
Summary
Caring Nurse with 20 years of experience in diverse healthcare organizations and currently working with rare disease and oncology patients. Adept at medication adherence education, introducing detailed care plans, and coordinating patient care through interdisciplinary collaboration. Demonstrated expertise in physical, psychosocial, developmental and educational aspects of nursing care for patients and families.
Overview
11
11
years of professional experience
Work History
Clinical Case Educator
Biologics by McKesson
Cary, NC
01.2026 - Current
- Counsel and educate new and existing patients on specialty drug therapies.
- Adhere to contracted and accrediting regulations as indicated by drug specification.
- Complete thorough and accurate documentation utilizing good documentation practice and compliance to industry standards and regulations.
- Discuss potential and current side effects with patients to educate about treatment alternatives and facilitate ongoing therapy adherence.
- Identify and report adverse events and product complaints to the manufacturer, FDA, and/or governing authorities.
- Specialty drug verification and education. Provider/patient conduit to support therapeutic longevity.
- Adherence to patient management programs through call cadence schedules, medication management programming, drug counseling, and provider collaboration.
- Maintenance of patient demographic records, medical history and records in accordance to federal HIPAA standards.
- Collaboration with Pharmacy Support teams to ensure timely and accurate delivery of specialty drugs.
Home Health RN Case Manager
Bayada Home Health
Raleigh, NC
04.2025 - Current
- Conducted comprehensive health assessments to evaluate patient needs and develop individualized care plans.
- Collaborated with interdisciplinary teams to coordinate patient care and share critical health information.
- Implemented patient education programs to enhance understanding of health conditions and self-management strategies.
- Reviewed and updated care plans regularly to ensure alignment with patient progress and treatment goals.
- Performed regular home visits to monitor patient health status and adjust care plans as needed.
- Provided emotional support and counseling for patients and families coping with chronic illnesses.
- Facilitated effective communication between patients, families, and healthcare providers to ensure continuity of care.
- Expedited wound healing using advanced wound care techniques such as negative pressure therapy or hydrocolloid dressings when appropriate.
- Improved medication adherence through thorough education on drug administration, interactions, and potential side effects.
- Increased patient satisfaction by providing compassionate care, addressing concerns, and advocating for their needs.
Medical Information Specialist
IQVIA
Durham, NC
11.2018 - 04.2025
- Created and maintained detailed adverse event and product quality complaint reports, incorporating relevant medical terminology and narratives.
- Received and documented inquiries from patients and healthcare providers, ensuring all information was accurately captured and addressed.
- Utilized database systems to organize and input patient information, ensuring accuracy and compliance with regulatory requirements.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Conducted quality control checks on case reports to confirm adherence to standard operating procedures and enhance data integrity.
- Trained and mentored new team members on operational procedures and best practices for handling medical information inquiries.
- Collaborated with cross-functional teams to streamline processes and improve the efficiency of medical information workflows.
- Managed incoming communications through various channels, ensuring timely responses and resolution of inquiries.
- Reviewed and summarized incoming reports, highlighting critical information for project stakeholders and ensuring clarity.
- Developed comprehensive training materials to support the onboarding of new staff in medical information and safety operations.
Registered Nurse-Home Care PRN
Abloom Home Care
Raleigh, NC
04.2022 - 10.2023
- Managed multiple tasks while providing timely, high quality patient care.
- Provided direct patient care, including assessment and evaluation of health status, development of individualized plans of care and implementation of nursing interventions.
- Educated patients about their diagnosis, medications, nutrition requirements, pain management strategies.
- Educated patients and family members about treatments, care requirements, and other relevant information.
- Documented patient assessment findings and responses to nursing intervention to progress toward problem resolution.
- Conducted skills assessments with certified nursing assistants.
- Provided customized patient and family education to foster continuum of care.
Escalation Nurse
Alphanumeric Systems, Inc.
Durham, NC
09.2017 - 11.2018
- Applied effective communication techniques when interacting with patients and families.
- Documented all patient interactions meticulously, ensuring compliance with regulatory standards and organizational policies.
- Managed incoming calls with a focus on delivering empathetic support and accurate information to patients and healthcare professionals.
- Ensured adherence to organizational policies and procedures while handling complex case escalations for prompt resolution of patient issues.
- Managed high-stress situations calmly while providing empathetic support to distressed callers seeking immediate medical guidance or crisis intervention assistance.
- Maintained up-to-date knowledge of medical guidelines and product information to provide accurate responses to patient inquiries.
- Facilitated the documentation of adverse events and product complaints as per regulatory requirements.
- Enhanced call center efficiency by collaborating with fellow nurses to address high call volumes and prioritize urgent cases.
Consultant Nurse
PPD
Morrisville
08.2015 - 09.2017
- Provided medical and drug information with high quality customer service.
- Researched and responded to inquiries over the phone and/or the internet and documenting appropriately according to company and project guidelines.
- Also responsible for identifying and recording adverse events and product complaints as well as processing fulfillment.
PRN Staff Nurse
Favorite Healthcare
Raleigh, NC
10.2016 - 02.2017
- Per Diem staff nurse at Durham Recovery Innovations.
- Provided inpatient support to patients during their time of mental health and/or substance use crisis.
- Oversaw the medical, psychiatric, substance abuse, and nursing care of agency participants.
- Key participant in patients overall health and aided in transitioning patients to longer term mental health programs.
- Documented patient care plans, treatments, and progress notes in medical records.
- Collaborated with interdisciplinary healthcare team to provide comprehensive patient care.
Staff Nurse
WakeMed
Raleigh
04.2015 - 02.2016
- Staff nurse on an Orthopedic/Oncology unit.
- Safely administered medications and educated patients and their families on the proper use of braces, prosthetic devices, and orthopedic equipment with a focus on safety and pain management techniques.
- Educated and counseled patients and family members on all aspects of cancer symptoms and treatment.
- Furnished professional oncology nursing care to patients in accordance with medical practices and standards.
- Accessed implanted ports, performed venipunctures and operated catheter devices.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Established rapport with diverse patient populations by demonstrating empathy and understanding during difficult periods of illness or treatment.
- Used Epic to accurately document, chart, and obtain information.
Education
BSN - Nursing
Winston Salem State University
Winston Salem, NC05-2005
Skills
- Operational Efficiency
- Process Documentation
- Case Management
- Data Analysis
- Problem Solving
- Training and Development
- Excellent Communication
- Team Collaboration
- Multitasking
- Attention to Detail
- Reliability
- Interprofessional collaboration
- Clinical expertise
- Care coordination
- Compassion and empathy
- Wound care
- Intravenous therapy
Timeline
Clinical Case Educator
Biologics by McKesson
01.2026 - Current
Home Health RN Case Manager
Bayada Home Health
04.2025 - Current
Registered Nurse-Home Care PRN
Abloom Home Care
04.2022 - 10.2023
Medical Information Specialist
IQVIA
11.2018 - 04.2025
Escalation Nurse
Alphanumeric Systems, Inc.
09.2017 - 11.2018
PRN Staff Nurse
Favorite Healthcare
10.2016 - 02.2017
Consultant Nurse
PPD
08.2015 - 09.2017
Staff Nurse
WakeMed
04.2015 - 02.2016
BSN - Nursing
Winston Salem State University