Darvin Del Valle
Charlotte,NC
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
12
12
years of professional experience
Work History
Account Manager
Mcfall & Berry Management
01.2021 - 02.2023
- Engaged existing customers to review current services and expand sales opportunities.
- Designated products based on customer needs, product specifications and applicable regulations.
- Documented accurate and efficient records in customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Negotiated prices, terms of sales and service agreements.
Crew Leader, Supervisor
Mcfall & Berry Managment
01.2020 - 01.2021
- Service subject matter expert for project development leading to a promotion and impact of 25% expansion.
- Collaborated and mentored other team members to achieve goals.
- Conducted regular reviews of operations and identified areas for improvement.
Mulch truck operator
Mcfall & Berry Management
01.2019 - 01.2020
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed routine maintenance on truck to keep in working order.
Enhancement supervisor
Valley Crest Companie
01.2011 - 01.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created and managed project plans, timelines and budgets.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
Maintenance Supervisor
Chapel Valley Landscaping
01.2013 - 01.2018
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Utilized proper tools and materials to adhere to safety guidelines.
Education
GED -
Bladensburg High School
Bladensburg, MD04-2010
Skills
- Account development
- Advertising
- Needs analysis
- Market forecasting
- Teamwork and collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Limited Working
Spanish
Full Professional
Timeline
Account Manager
Mcfall & Berry Management
01.2021 - 02.2023
Crew Leader, Supervisor
Mcfall & Berry Managment
01.2020 - 01.2021
Mulch truck operator
Mcfall & Berry Management
01.2019 - 01.2020
Maintenance Supervisor
Chapel Valley Landscaping
01.2013 - 01.2018
Enhancement supervisor
Valley Crest Companie
01.2011 - 01.2018
GED -
Bladensburg High School
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