Skilled technician with extensive experience in the field of Telecommunications after retiring from AT&T after 25 years, adept in installing and repairing fiber optic and copper facilities, and diagnosing network issues. Demonstrates proficiency in troubleshooting, structured cabling, and promoting equipment safety. Excelled in enhancing system efficiency and customer satisfaction, leveraging strong analytical and communication skills.
Installed and repaired fiber optic and copper facilities for business customers in and throughout middle Tennessee that included GPON, ASE, and Special Service circuits (T1 and DS0) with the use and operation of an aerial bucket truck, hand tools, power tools, fiber splicer, OTDR, JDSU, and ladders while wearing all required PPE.
Installed and repaired fiber optic and copper facilities for residential customers in and around Nashville metro area that included POTS, bonded pair internet, DSL, and Special Service circuits (T1 and DS0) with the use of an aerial bucket truck, hand tools, power tools, fiber splicer, OTDR, JDSU, and ladders while wearing all required PPE.
Used diagnostic and testing processes via desktop computer from within a cental test and control center in collaboration with outside field technicians, central office technicians, and CLEC customers to identify, define, and solve troubles on AT&T network.