Darya Frojen
Langlois,OR
Summary
Outgoing and friendly professional with over 14 years in customer service, most in the medical field. I strive to offer the best experience for my patients and customers.
Overview
15
15
years of professional experience
Work History
Sales Associate
Tan Your Hide
Colorado Springs, CO
08.2020 - 05.2025
- Provided excellent customer service to ensure a pleasant and relaxing experience for clients.
- Resolved customer complaints promptly and professionally
- Maintained a clean and welcoming environment.
Office Manager
Sander Orent, M.D.
Boulder, Colorado
03.2016 - 05.2025
- Scheduled patient appointments based on individual needs and preferences.
- Maintained accurate patient records.
- Developed a new filing system for medical records.
- Entered and processed data into system databases while troubleshooting minor computer issues.
- Coordinated referrals for patients, ensuring receipt of all necessary documentation.
Medical Office Receptionist
Arbor Occupational Medicine
Boulder, CO
08.2010 - 03.2016
- Delivered exceptional administrative and customer service.
- Answered inquiries from patients and visitors in person or via telephone, ensuring accurate referrals.
- Established and nurtured positive relationships with patients to enhance their experience.
- Prepared and updated charts with current information for upcoming appointments.
- Managed multi-line phone system, directing calls to appropriate personnel
- Assisted with photocopying and faxing documents support office operations.
Education
Bachelor of Arts - English Literature
Colorado State University
Fort Collins, CO12-2008
Skills
- Excellent customer service
- Conflict resolution
- Organizational skills
- Outgoing and friendly personality
Volunteer Work
I spent a year volunteering with Americorps in Port Angeles, WA. I implemented an after-school program for middle school students that allowed me to help them with homework and give them a safe space to go.
Timeline
Sales Associate
Tan Your Hide
08.2020 - 05.2025
Office Manager
Sander Orent, M.D.
03.2016 - 05.2025
Medical Office Receptionist
Arbor Occupational Medicine
08.2010 - 03.2016
Bachelor of Arts - English Literature
Colorado State University
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