Daryion Lewis
Jacksonville,FL
Summary
Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.
Creative professional with proven track record in leading artistic initiatives and developing innovative campaigns. Known for strategic approach to brand storytelling and visual communication, consistently delivering impactful results. Collaborative team player with focus on achieving creative goals and adapting to evolving project requirements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Representative
Merrill Lynch
03.2023 - Current
- Assisted clients in navigating financial products and services, ensuring thorough understanding of options available.
- Delivered exceptional customer service through effective communication and relationship-building with clients.
- Played a key role in training and mentoring new hires by providing comprehensive guidance on work systems, clarifying exceptions. Facilitates their smooth transition into the team by offering ongoing support and addressing any questions or challenges they encountered.
- Promptly identified and addressed participants needs with professionalism, efficiently processing transactions such as loans and withdrawals.
- Created and facilitated PowerPoint-based training presentations to educate new agents on critical
products and workflows, contributing to improved accuracy, efficiency, and customer satisfaction.
Creative Director
Hideaway M.A.M Inc.
01.2022 - Current
- Led creative strategy development for brand campaigns, enhancing overall brand visibility.
- Collaborated with cross-functional teams to ensure cohesive project execution and alignment with business goals.
- Oversaw production timelines, ensuring on-schedule delivery of marketing materials while adhering to budget constraints.
- Monitored industry trends to keep creative materials fresh and engaging.
- Designed innovative creative strategies to raise brand awareness and engagement for organization.
Customer Service Representative
Bank of America
01.2021 - 03.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and streamline processes.
- Knowledge of Financial Assistance Programs: Possessed in-depth knowledge of the paycheck protection program, including its terms, condition, and updates. Stayed informed about changes to programs guidelines and effectively communicated these to applicants.
Education
High School Diploma -
Joshua Christian Academy
Jacksonville, FL05.2019
Skills
- Customer support
- Payment processing
- Strategic thinking
- Concept development
- Visual storytelling
- Follow-up skills
- Meeting deadlines
- Client support
Certification
PSM I
Year-up united career development
Timeline
Client Service Representative
Merrill Lynch
03.2023 - Current
Creative Director
Hideaway M.A.M Inc.
01.2022 - Current
Customer Service Representative
Bank of America
01.2021 - 03.2022
High School Diploma -
Joshua Christian Academy