Daryl Hayton
Lakeland,FL
Summary
Results-focused General Manager offering 20+ years of progressive leadership experience. Transforms high-potential staff into outstanding leaders by developing, leading and maintaining large teams in high velocity environment. Demonstrates creativity and savviness critical to financial and operational success.
Overview
31
31
years of professional experience
1
1
Certification
Work History
General Manager
Arbys Resturant
Haines City, Florida
06.2023 - Current
- Oversee daily operations of fast-paced dining environment.
- Manage staff scheduling and ensure adequate coverage during peak hours.
- Implement training programs for new employees and ongoing staff development.
- Monitor inventory levels and coordinate with suppliers for timely deliveries.
- Ensure compliance with health and safety regulations in restaurant operations.
- Develop promotional strategies to boost customer engagement and sales.
- Resolve customer complaints promptly to maintain high service standards.
- Analyze financial reports to control costs and enhance profitability initiatives.
- Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Administer employee discipline through verbal and written warnings.
- Guide management and supervisory staff to promote smooth operations.
- Manage inventory levels and conducted corrective action planning to minimize long-term costs.
General Manager
Wendys Restaurant
Plant City, FL
08.2022 - 03.2023
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Administered employee discipline through verbal and written warnings.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Led employee evaluations with constructive feedback to boost performance.
- Supervised employees through planning, assignments and direction.
- Recruited, interviewed and hired qualified staff for open positions.
- Guided management and supervisory staff to promote smooth operations.
- Trained employees on duties, policies and procedures.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Developed service and sales strategies to improve retention and revenue.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
General Manager
Checkers and Rally's
Tampa, FL
08.2017 - 08.2022
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Trained employees on company procedures and policies, including worksite safety.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
General Manager
Moe's South West Grill
Riverhead, NY
07.2013 - 06.2017
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Tracked monthly sales to generate reports for business development planning.
- Facilitated monthly workshops to share best practices to optimize productivity.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
Assistant Manager of Operations
Target
Riverhead, NY
04.2003 - 07.2013
- Built schedules, tracked hourly employee time and completed bi-weekly payroll for +100 employees.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Directed team members to provide exceptional service to all guests and vendors, maintaining professional relationship of established business.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals.
- Conducted quality control inspections of work to monitor and resolve problems.
- Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
- Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Manager
Kmartcorp
Riverhead, NY
02.1995 - 05.2003
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Assisted with training and onboarding of sales associates in all store operations.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Set challenging yet attainable goals to encourage continuous staff development.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Education
High School Diploma -
William Floyd High School
Mastic Beach, NY06.1995
Skills
- Performance improvements
- Cross-functional team management
- Supervision and training
- Sales team development
- Staff training and development
- Staff supervision
- Policy/program development
- Sales planning and implementation
- Team building and motivation
- Customer retention
- Staff training
- Proficient in KPI/Oloha & RTI Systems
- Customer relationship management
- Communication skills
- Succession planning
- Top talent recruiting, hiring and retention
- Profit and loss accountability
- Schedule management
- Recruiting and hiring
- Data review
- Employee development
Accomplishments
- Leadership - Served as key contributing member to Leadership team. Honored in 2017 with the Checkers & Rally's Corporation People's Leadership Award
- Improved delivery of Food Quality by training and focusing on company brand and results, realizing overall increase in customer satisfaction and cost efficiency.
- Exceeded sales goals by an average of 2% in 2020
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve 1.2 Million overall sales , earning recognition from upper management and financial reward.
- People Management: - Lead the company in team turn over and SMG results, through follow up with district manager and Regional managers.
- Drove 33% improvement in delivery profits through constant communication with team and setting goals and expectations.
Affiliations
- Results are consistent in driving profitability and gross sales.
- Open availability
- Team oriented
- Business focused
- Strive for excellence and hold team accountable for results
- Lead by example
- Passion for training and development
Certification
- Certified manager safe served -2022 ( exp 2027
Timeline
General Manager
Arbys Resturant
06.2023 - Current
General Manager
Wendys Restaurant
08.2022 - 03.2023
General Manager
Checkers and Rally's
08.2017 - 08.2022
General Manager
Moe's South West Grill
07.2013 - 06.2017
Assistant Manager of Operations
Target
04.2003 - 07.2013
Manager
Kmartcorp
02.1995 - 05.2003
High School Diploma -
William Floyd High School