Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Daryl Moseley

Austin,TX

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

8
8
years of professional experience

Work History

Supervisor

Spectrum
09.2023 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Analyze data to determine the correct course of action to improve metrics.
  • Collaborate with all mobile departments to improve SAM scores among the entire line of business.

Supervisor of Retention

Spectrum
10.2021 - 09.2022
  • Increased customer retention rates by developing and implementing effective retention strategies.
  • Managed a team of retention specialists, ensuring consistent performance and adherence to company policies.
  • Improved overall customer satisfaction by addressing and resolving escalated customer complaints in a timely manner.
  • Enhanced team productivity through regular training sessions, coaching, and performance evaluations.
  • Analyze data daily to improve performance.

Supervisor of Video Repair

Spectrum
09.2016 - 10.2021
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Analyze data to improve performance.
  • Collaborate with colleagues to create, develop, and training material on new products. Different projects include, Worldboxes, Cable cards, and the Accessibility team.

Education

GED -

SMU
Dallas, TX
06.1993

Skills

  • Staff Management
  • Schedule development
  • Data Analytics
  • Strategic Planning
  • Goal-Oriented
  • Staff Development

Accomplishments

Video Repair-Finished in the Top 4 every month as a Supervisor

Retention-Finished in the Top 15 every month as a Supervisor

Mobile- Finished in the Top 2 every month for the past 5 months


Timeline

Supervisor

Spectrum
09.2023 - Current

Supervisor of Retention

Spectrum
10.2021 - 09.2022

Supervisor of Video Repair

Spectrum
09.2016 - 10.2021

GED -

SMU

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Daryl Moseley