Accomplished in customer relations and operations management, ensuring high client satisfaction and efficient workflow. Proven adaptability in fast-paced environments, consistently resolving issues and enhancing customer experience.
Overview
21
21
years of professional experience
Work History
OWNER
LEGENDARYLL CHAUFFER SVC
AUSTIN
09.2025 - Current
Managed daily operations to ensure smooth workflow and service quality.
AGEN
C BERMAN & ASSOCIATES
Northfield, NJ
02.2020 - 05.2024
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Maintained up-to-date knowledge of industry regulations and compliance standards.
Resolved escalated issues by implementing effective conflict resolution strategies.
Informed clients of policies and procedures.
De-escalated and resolved customer complaints with punctual, polite and professional service.
Managed customer inquiries to ensure satisfaction and retention.
Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Sales training and product knowledge with sales and finance.
Kept dealership up to date with nuances.
Senior Sales Consultant
AVILA CONTRACTING LLC
AUSTIN TX
07.2018 - 09.2019
Developed and implemented sales strategies to enhance customer engagement and retention.
Built diverse and consistent sales portfolio.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Consulted with businesses to supply accurate product and service information.
HYBRID SALES
AUSTIN SUBARU
AUSTIN TX
05.2017 - 08.2018
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Finance Manager
MAC HAIK FORD LINCOLN
Georgetown, TX
05.2007 - 08.2017
Established internal controls to mitigate risks and safeguard financial assets across all business units.
Collaborated with cross-functional teams to support strategic initiatives through comprehensive financial analysis and reporting.
Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
New and Used car sales.
Managing satellite store.
Conducted financial due diligence on potential investments and acquisitions.
Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Cashier Team Lead
PARTY CITY
AUSTIN
06.2005 - 04.2007
Developed scheduling strategies to optimize staff coverage and enhance customer experience.
Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
Implemented inventory management processes to ensure accurate stock levels at registers.