DARYLL SANTOS
Killeen,TX
Summary
Assistant Manager with hands-on experience in retail operations, customer service, and team support. Handles scheduling, inventory control, cash handling, refunds, and daily workflow while training new employees and resolving customer concerns to keep the store running smoothly.
Overview
1
1
Certification
7
7
years of professional experience
Work History
ASSISTANT MANAGER
Bonnie & Clyde Pet groom
Harker Heights, TX
06.2022 - Current
- Oversaw daily store operations, managing staff and inventory to ensure smooth functioning.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Coached and mentored new employees on company policies and procedures to enhance onboarding experience.
- Tracked store inventory and replenished products based on demand to maintain optimal stock levels.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
General Laborer
Gibralter Services
Burnet, Texas
07.2026 - 10.2026
- Loaded and unloaded materials for Gibraltar Services worksite operations.
- Moved supplies, tools, and equipment across assigned job areas.
- Cleaned work areas and removed debris to support safe operations.
- Inspected tools and equipment before use for Gibraltar Services crews.
- Followed safety procedures and wore required protective gear daily.
- Assisted crew members with general labor tasks and material handling.
- Reported hazards and equipment issues to supervisors promptly.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Ensured that all safety regulations were followed while working onsite.
- Operated forklift to move pallets through warehouse receiving and storage areas.
- Inspected forklift equipment before shifts and reported safety concerns promptly.
- Stacked inventory in designated locations for organized warehouse flow.
- Reviewed shipping labels and matched freight to correct orders.
- Followed warehouse safety rules and traffic paths during daily operations.
- Supported team members with pallet movement and dock coordination.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification to comply with company policies.
Heavy Equipment Operator
H.L Chapman
Georgetown, Texas
12.2024 - 08.2025
- Supported H.L. Chapman utility crews with trenching and backfilling work.
- Kept equipment clean and completed basic service checks.
- Loaded trucks with materials and assisted with site preparation tasks.
- Operated front-end loader to move soil and various base materials.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Performed routine inspections on all heavy machinery prior to use.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
- Maintained detailed records of hours worked, materials used, and completed jobs.
- Utilized GPS systems to accurately plot out job sites for excavation purposes.
Fulfillment Associate
Amazon Aus2
Austin, Texas
02.2021 - 07.2024
- Picked customer orders using Amazon Aus2 handheld scanners and fulfillment system.
- Sorted incoming inventory for proper placement in Amazon Aus2 storage areas.
- Scanned items to update Amazon Aus2 order status and location records.
- Stowed merchandise into assigned bins following Amazon Aus2 workflow procedures.
- Checked product quality before packing and shipping from Amazon Aus2.
- Maintained safe work areas and followed Amazon Aus2 warehouse safety rules.
- Supported team workflows during peak Amazon Aus2 fulfillment operations.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Filled orders according to defined standards using a standard picking system.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Loaded items onto pallets or into containers for shipment.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
- Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
- Unloaded incoming freight with a manual pallet jack or dock leveler.
LAWN CARE SPECIALIST
Landscaping pro
Harker Heights, TX
01.2020 - 07.2022
- Exhibited strong customer service skills while interacting with clients regarding their lawn care needs.
- Assessed customer properties prior to beginning work in order to plan out efficient routes for completing tasks quickly.
- Accurately estimated labor costs for each job based on crew size and duration of project.
- Collaborated effectively with team members to complete large scale landscape projects efficiently.
- Conducted weekly inventory checks on equipment parts and supplies needed for future jobs.
- Maintained records of completed jobs along with associated costs and materials used.
Education
GED -
Killeen High School
Harker Heights12-2025
Skills
- Customer service
- Problem-solving
- Time management
- Team leadership
- Money handling
- Team motivation
- Forklift operation
- Equipment operation
- Inventory control
- Problem solving
- Team motivation techniques
Personal Information
Title: OPERATOR
Certification
- Forklift
Timeline
General Laborer
Gibralter Services
07.2026 - 10.2026
Heavy Equipment Operator
H.L Chapman
12.2024 - 08.2025
ASSISTANT MANAGER
Bonnie & Clyde Pet groom
06.2022 - Current
Fulfillment Associate
Amazon Aus2
02.2021 - 07.2024
LAWN CARE SPECIALIST
Landscaping pro
01.2020 - 07.2022
GED -
Killeen High School