Daryn Stark
Hilliard
Summary
Professional manager with extensive experience leading teams and driving results in dynamic environments. Strong focus on team collaboration, adaptability, and achieving organizational goals. Skilled in strategic planning, performance management, and process improvement. Reliable leader with track record of delivering consistent results and fostering positive and productive workplace.
Overview
24
24
years of professional experience
Work History
Division Manager
Waste Pro
Jacksonville, FL
01.2024 - Current
- Oversaw daily operations of two separate sites to ensure compliance with environmental regulations and safety standards.
- Managed cross-functional teams, enhancing communication and collaboration across departments.
- Established performance metrics to measure team effectiveness and optimize resource allocation.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Controlled costs by streamlining operations and reducing waste.
- Recovered over $4 million in EBITDA in first 18 months. Maintaining 32-39% EBITDA monthly thereafter.
- Coordinated two successful M&A opportunities to bring in over $3.5 million in new revenue.
- Managed a $52 million annual revenue P&L with high EBITDA growth.
- Inherited an EEOC charged site and successfully exited the overwatch program early.
Operations Manager
Allied Services, d/b/a Republic Services BU 331
Oklahoma City, OK
05.2022 - 01.2024
- Management of 3 lines of business daily
- 45-50 routes operating daily
- Integration and planning with multiple departments for operational effectiveness through improving communication and planning
- Commercial, municipal, and residential oversight
- Closed numerous vacancies in 2022 and entered 2023 below attrition rate goal
- Entered 2023 with NPS of 10 and within 3 months achieved a 32
- Drove a team building environment that empowers the employees to 'own their role' and be larger stakeholders in their own and the BU's success
- Operated the BU with success for multiple months in absence of General Manager, Maintenance Manager, and Sales Manager with increase in Employee Engagement score.
Commercial Operations Supervisor
Allied Services, d/b/a Republic Services BU 341
Bridgeton, MO
12.2021 - 05.2022
- St Charles, Lincoln, and North St Louis Counties Management of 30 commercial/recycle routes and 5 swing drivers
- Direct liaison to Sales for all Ops updates or needs
- Initiated Clipboard Chat format to build team dynamic and increase employee communication
- Call shifts required one night per week and every 4th weekend for customer calls
- Engaged in direct observation field time and eliminating unsafe stops/inefficient routing issues
Account Executive
Allied Services, d/b/a Republic Services BU 341
Bridgeton, MO
01.2021 - 12.2021
- Commercial sales services within assigned region Facilitation of growth through new customer acquisitions Initiated team building and appreciation events within BU Facilitated collaboration with neighboring BU to maintain municipal accounts Met or exceeded sales goals continually
- Customer zeal advocate to drive customer experience and improve employee retention.
Managing Partner
RTS North LLC, Waste Management Services
Kirksville, MO
09.2019 - 12.2020
- RFP response and awarding of multiple municipal waste contracts for 5 municipalities
- Revenue streams of $1.4 million dollars and rapidly growing in first 15 months
- Personally negotiated contract with city and vendor units for optimum margins
- Aggressive growth and strategic management strategies to build the business from inception to operations in less than two weeks after contract awarding
- Awarding of contract to fully operational municipal services in less than 2 weeks
- Commercial and Residential contracts awarded and completed.
Regional Sales Manager
Pinnacle Emergency Vehicles
Columbia, MO
09.2017 - 04.2019
- Sales Manager for Braun and Demers Ambulance brands
- New build and remount units completed from inception to delivery and after the sale service
- Detailed drawings and customization of high quality ambulances with all aluminum cabinetry and highest safety features
- Coordinated with drawing creation and modifications, factory trips, final inspections, service issues, and warranty claims all independently from my home office.
EMS Supervisor/Paramedic
MU Health Care
Columbia, MO
11.2001 - 02.2019
- EMS Supervisor for the largest EMS system in Boone County at the only Level 1 Trauma Center in Mid-Missouri
- Management of a staff of 100 medical providers, 12 ambulances in the fleet, and five 24/7 ambulance bases
- Immediately after accepting this appointment of EMS Supervisor in April 2015 I was tasked with fleet replacement
- Under my leadership, 9 of 12 ambulances of the fleet had been replaced and a $750,000 budget allowance was newly created for yearly fleet replacement capital funds
- Immediate savings of 68% in maintenance costs were realized
- Safety and longevity are increased with new fleet
- Schedule creation was a daunting and cost inefficient task that was inherited
- I reduced our FTE need by going from a 36 hour week to a 48 hour week that staff requested
- As well as made the schedule a set schedule matrix that is completed once yearly instead of every 6 weeks
- This has been a reduction of man hours in schedule preparation costs
- Tasked with Transport Coordinator Office work flow and restructuring
- This task was given to me to streamline processes and increase throughput of reports prepared for billing in a more efficient timeline.
Owner
Stark Waste Services, LLC of Glasgow
MO
03.2014 - 06.2016
- Built a start-up waste disposal company to combat poor and unreliable services from the 4th largest provider in the country, Advanced Disposal
- Dominated the market and actively took four municipalities and contracts from Advanced Disposal, often times while being under bid by competitor
- Limited advertising was conducted and business grew by word of mouth from customer referrals
- Business was built on professional home town service, with reliability and honesty as the selling factor when under bid
- Business was sold to another individual with the same values and determination to remain committed to fighting Advanced Disposal.
Field Paramedic
Marion/Ralls County Ambulance
Hannibal, MO
11.2001 - 05.2008
- Field paramedic on “C” shift
- Coverage of 911 calls and LDT transports
- Field Training Officer
- Fleet manager role over all apparatus
- Crew chief duties on interim basis while vacancies existed.
Flight Paramedic
Air Evac Lifeteam
Quincy, IL
11.2001 - 05.2004
- Flight Paramedic for Eastern Illinois, Northeast Missouri and Southeast Iowa
- Patient care and flight training provided between missions to local first responder agencies.
Education
Master of Science - Business Management
Columbia College
Columbia, MO04-2022
Skills
- Customer Retention
- Incident Management
- Contract Management
- Performance Reporting
- Business Development
- Data Analysis
- Workflow Optimization
- Financial Management
- P&L Management
- Process Improvement
- Team Building/Leadership
- Sales and marketing expertise
- Staff training and development
- Customer relationship development
- Operations management
ADDITIONAL INFORMATION
Prior Service veteran with 2011-2012 deployment to Qatar, Kuwait, and Afghanistan in support of Operation Enduring Freedom as lead medic of the 175th MP Battalion. Hobbies include public service projects, travel, rodeo, and family time.
Languages
English
Native or Bilingual
Timeline
Division Manager
Waste Pro
01.2024 - Current
Operations Manager
Allied Services, d/b/a Republic Services BU 331
05.2022 - 01.2024
Commercial Operations Supervisor
Allied Services, d/b/a Republic Services BU 341
12.2021 - 05.2022
Account Executive
Allied Services, d/b/a Republic Services BU 341
01.2021 - 12.2021
Managing Partner
RTS North LLC, Waste Management Services
09.2019 - 12.2020
Regional Sales Manager
Pinnacle Emergency Vehicles
09.2017 - 04.2019
Owner
Stark Waste Services, LLC of Glasgow
03.2014 - 06.2016
EMS Supervisor/Paramedic
MU Health Care
11.2001 - 02.2019
Field Paramedic
Marion/Ralls County Ambulance
11.2001 - 05.2008
Flight Paramedic
Air Evac Lifeteam
11.2001 - 05.2004
Master of Science - Business Management
Columbia College