Summary
Overview
Work History
Education
Skills
Timeline
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Dasandra Millner

Dasandra Millner

Aubrey,TX

Summary

Detail-oriented professional with over 5 years of experience in customer needs assessment, relationship management, and customer communications. Proven track record of effectively identifying and addressing client requirements, resulting in increased customer satisfaction and retention rates. Skilled in building strong rapport with clients to foster long-lasting partnerships and drive business growth. Dedicated to delivering exceptional service and exceeding expectations in a fast-paced, dynamic environment.

Overview

8
8
years of professional experience

Work History

Custom Service Agent

Teleperformance USA
08.2021 - 07.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed and rectified discrepancies in customer accounts.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Responded to customer requests for products, services, and company information.
  • Ensured swift resolution of customer concerns to enhance satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Chat Support Representative

Liberty Tax
07.2017 - 08.2021
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Verified implementation of necessary adjustments to address customer concerns.
  • Resolved customer service complaints by exchanging merchandise.
  • Transferred unresolved customer grievances to specific departments for detailed examination.
  • Calculated charges for requested services.
  • Documented customer interactions and transactions, noting inquiry details, complaints, comments, and actions taken.

Education

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Tidewater Community College
Norfolk, VA
03.2008

Skills

  • Microsoft office
  • Effective communication
  • Empathy
  • Problem solving
  • Responsiveness & Timeliness
  • Remote

Timeline

Custom Service Agent

Teleperformance USA
08.2021 - 07.2025

Chat Support Representative

Liberty Tax
07.2017 - 08.2021

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Tidewater Community College