Pedro Giusti

• - Provided world-class customer service to English and Portuguese-speaking customers, addressing financial inquiries and ensuring a positive customer experience.
• - Assisted internal employees with technical issues, including verifying computer settings, resolving audio issues, troubleshooting VPN connectivity, and offering technical support to enhance their productivity.
• - Consistently ranked in the top 5 representatives in the department for over a year, demonstrating exceptional performance and dedication to both customer support and internal technical support.
• - Participated in the "Emerging Leader Program," an acknowledgment of outstanding job performance, highlighting leadership potential and commitment to excellence.
• - Demonstrated strong bilingual communication skills, effectively assisting customers in both English and Portuguese.
• - These updated bullet points reflect your roles in providing customer service to external customers with financial inquiries and assisting internal employees with technical issues.

- Provided exemplary customer support by deftly de-escalating challenging customer concerns, all while maintaining a professional and friendly demeanor.

- Effectively managed client communication, ensuring seamless project progress tracking and delivering timely status updates, which significantly contributed to project efficiency and customer satisfaction.

- Played a pivotal role in the daily operations of the office, ensuring the consistent delivery of exceptional services and care to clients.

- Drove efficiency in accounting operations by meticulously updating journal entries, executing collections procedures, and performing account reconciliations.

- Contributed to the financial integrity of the organization by preparing month-end closing entries, facilitating detailed reporting, and maintaining meticulous records.

- Ensured the generation of precise and compliant financial statements, reports, documentation, and budget frameworks.

- Maintained payroll accuracy by meticulously entering and verifying data, swiftly addressing errors, and skillfully handling data calculation and collection.