D’Ashaja Sebree
Jacksonville
Summary
Team-oriented and motivated Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency In high-pace warehouse environments. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Detail-oriented Accountant with 3 years effectively maintaining accurate accounting information for large-scale financial organizations. History working as part of financial team to manage diverse financial functions, tax management and reporting. Works closely with executive management on complex mergers and acquisitions and divestitures. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Progressive
2022.09 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Accountant
United States Marine Corps
2019.05 - Current
- Gathered financial information, prepared documents and closed books.
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth and assets.
Warehouse Management
United States Marine Corps
2022.05 - 2022.09
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Updated daily logs with regular shift activities and incident details.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Unit Deployment Manager
Untied States Marine Corps
2021.08 - 2022.04
- Handled administrative requirements, maintained records and submitted operational reports.
- Conducted and oversaw interrogations, briefings and debriefings.
- Integrated intelligence activities into other military operations, plans and programs.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
Supply Management Specialist
United Sates Marine Corps
2021.08 - 2022.04
- Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
- Monitored forecasts and quotas to identify changes and determine effect on supply chain activities.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Planned and implemented supply chain optimization, route planning and warehouse slotting.
- Kept detailed records, generated reports and developed presentations to help management understand logistics perspective.
Customer Assistance Specialist
United States Marine Corps
2019.05 - 2020.05
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
Education
High School Diploma -
Chandler Park Academy - High School
Harper Woods, MI06.2018
Skills
- Material Loading and Unloading
- Cleaning and Organization
- Stocking and Replenishing
- Shipment Palletization
- Inventory Management
- Accounting Software Systems
- Google Docs
- Monthly and Annual Journal Entries
- Microsoft Excel
- Microsoft Outlook
- Processing Checks and Invoices
- Asset Utilization Reports
Timeline
Customer Service Representative
Progressive
2022.09 - Current
Warehouse Management
United States Marine Corps
2022.05 - 2022.09
Unit Deployment Manager
Untied States Marine Corps
2021.08 - 2022.04
Supply Management Specialist
United Sates Marine Corps
2021.08 - 2022.04
Accountant
United States Marine Corps
2019.05 - Current
Customer Assistance Specialist
United States Marine Corps
2019.05 - 2020.05
High School Diploma -
Chandler Park Academy - High School
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