DA'SHANELLE ALEXIS COLLINS
Houston
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Barista
Starbucks
Houston
05.2024 - Current
- Trained new baristas on beverage preparation and customer service standards.
- Oversaw daily operations to ensure smooth workflow and efficient service.
- Managed inventory levels and placed orders for coffee beans and supplies.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained cleanliness of workstations and adhered to health regulations.
- Implemented training programs to elevate team performance and skills development.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
Assistant Manager
Houston Fitness Partners (Planet Fitness)
Crosby
02.2022 - 03.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Coached and mentored new employees on company policies and procedures.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
- Reported customer and employee accidents, injuries, and concerns for supervisor review.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
Patient Care Taker (Summer Job)
LUVS & HUGS (FAMILY BUSINESS)
Houston
07.2021 - 01.2022
- Developed excellent communication skills, enabling effective interactions with both patients and their families.
- Provided compassionate care and support to patients in a family-oriented environment.
- Assisted patients with daily activities, ensuring comfort and safety.
- Maintained cleanliness and organization of patient areas for a welcoming atmosphere.
- Monitored patient conditions, reporting changes to medical staff promptly.
- Developed strong relationships with patients, fostering trust and emotional support.
- Maintained a clean, safe environment in the patient's room or area of residence.
- Assisted patients with daily living activities, such as bathing, grooming and dressing.
- Managed multiple tasks simultaneously while providing quality care for each patient.
- Observed changes in patient behavior or physical condition and reported any issues immediately.
- Educated family members about how to provide appropriate care for their loved one.
- Recorded detailed notes on patient condition and treatment plans.
Education
Certified Phlebotomy Technician - Phlebotomy
Dotson Healthcare Institute
04.2024 - 07.2024
HIGH SCHOOL DIPLOMA -
ROSS S. STERLING HIGH SCHOOL
Baytown, TX 08.2012 - 06/2016
Skills
- Staff Development
- Customer Relations
- Customer Service and Satisfaction
- Microsoft Office Expertise
- Time Management
- Resident Satisfaction
- Help Desk Support
- Technical Support
- Training and Mentoring
- Communication Skills
- Health Regulations
- Patient Care
- Healthcare Data Reporting
- Medical Terminology
- Inventory Management
- HIPAA Compliance
- Blood Culture Collection
- Geriatric Phlebotomy
- Sanitation and Sterilization
- Patient Confidentiality
- Patient Preparation
- Data Entry
- Venipuncture and Capillary Puncture
- Specimen Preparation
- Specimen Labeling Procedures
- Patient Support
- Infection Control
- Order of Draw
Certification
• CPR (Adult & Child)
• CPT (Certified Phlebotomy Tech)
• NHA Certified (Phlebotomy)
Languages
English, Fluent
Affiliations
• Music
• Reading
• Journaling
• Enjoyment In Being Around Family & Friends
Timeline
Lead Barista
Starbucks
05.2024 - Current
Certified Phlebotomy Technician - Phlebotomy
Dotson Healthcare Institute
04.2024 - 07.2024
Assistant Manager
Houston Fitness Partners (Planet Fitness)
02.2022 - 03.2024
Patient Care Taker (Summer Job)
LUVS & HUGS (FAMILY BUSINESS)
07.2021 - 01.2022
HIGH SCHOOL DIPLOMA -
ROSS S. STERLING HIGH SCHOOL
08.2012 - 06/2016