Dashanya Diggs
Houston
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Shift Lead
Walgreens
Houston
06.2024 - 12.2024
- Trained new employees on store policies and customer service expectations.
- Handled cash management, including deposits and register reconciliation procedures.
- Assisted customers with product inquiries and provided exceptional service.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Completed opening and closing duties to facilitate business operations.
Supervisor
Whole Foods Market
Houston
06.2021 - 11.2023
- Coordinated staff schedules to optimize coverage during peak hours.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Supervised daily operations of grocery departments to ensure smooth workflows.
Cashier/Store Support
Whole Foods Market
New Orleans
03.2016 - 06.2021
- Greeted customers, ensuring a welcoming atmosphere and efficient service.
- Maintained accurate cash handling, balancing drawers with precision.
- Maintained clean and organized checkout area for optimal customer experience.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Learned roles of other departments to provide coverage and keep store operational.
Shift Leader
Auntie Anne's
09.2015 - 07.2016
- Supervised daily operations of food service team during busy shifts.
- Trained new employees on food preparation and customer service standards.
- Managed inventory levels and restocked supplies as needed throughout the day.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Guest Service Expert
Smashburger
New Orleans
03.2015 - 10.2015
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in inventory management and stock replenishment processes.
- Handled cash register transactions accurately and efficiently.
- Ensured that the lobby area was clean, organized and well-stocked at all times.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
High School Diploma -
Elsik High School
Houston, TX 08.2008 - 05.2011
Some College (No Degree) -
Delgado Community College
Algiers, LASkills
- Cash management
- Employee training
- Customer service
- Conflict resolution
- Team leadership
- Work delegation
- Shift leadership
Timeline
Shift Lead
Walgreens
06.2024 - 12.2024
Supervisor
Whole Foods Market
06.2021 - 11.2023
Cashier/Store Support
Whole Foods Market
03.2016 - 06.2021
Shift Leader
Auntie Anne's
09.2015 - 07.2016
Guest Service Expert
Smashburger
03.2015 - 10.2015
High School Diploma -
Elsik High School
08.2008 - 05.2011
Some College (No Degree) -
Delgado Community College