Dashawn Clark
Piscataway ,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Remote Customer Service Representative
MCI
01.2023 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Verizon
09.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Remote Technical Support Representative
OnBrand24
07.2022 - 12.2022
- Monitored system performance to identify potential issues.
- Responded promptly to incoming sales leads and requests for technical support.
- Helped streamline repair processes and update procedures for support action consistency.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Remote Healthcare Customer Service Representative
Alorica
06.2021 - 06.2022
- Entered patient demographic and insurance data into electronic medical record system.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Cook
Five Guys
06.2021 - 04.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
Piscataway Township High School
Piscataway, NJ06.2019
Skills
- Customer Support
- Active Listening
- Technical Troubleshooting
- Understanding Customer Needs
- Strong Analytical and Problem-Solving Skills
- Time Management
- Critical Thinking
- Customer Account Management
- HIPAA Guidelines
- Compliance Management
- Insurance Verification
- Troubleshooting and Assistance
Timeline
Remote Customer Service Representative
MCI
01.2023 - Current
Customer Service Representative
Verizon
09.2022 - 05.2024
Remote Technical Support Representative
OnBrand24
07.2022 - 12.2022
Remote Healthcare Customer Service Representative
Alorica
06.2021 - 06.2022
Cook
Five Guys
06.2021 - 04.2022
High School Diploma -
Piscataway Township High School
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