Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dashawn Clark

Piscataway ,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Remote Customer Service Representative

MCI
01.2023 - Current
  • Met customer call guidelines for service levels, handle time and productivity.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Customer Service Representative

Verizon
09.2022 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Remote Technical Support Representative

OnBrand24
07.2022 - 12.2022
  • Monitored system performance to identify potential issues.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Remote Healthcare Customer Service Representative

Alorica
06.2021 - 06.2022
  • Entered patient demographic and insurance data into electronic medical record system.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Assisted patients in filling out check-in and payment paperwork.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Cook

Five Guys
06.2021 - 04.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

High School Diploma -

Piscataway Township High School
Piscataway, NJ
06.2019

Skills

  • Customer Support
  • Active Listening
  • Technical Troubleshooting
  • Understanding Customer Needs
  • Strong Analytical and Problem-Solving Skills
  • Time Management
  • Critical Thinking
  • Customer Account Management
  • HIPAA Guidelines
  • Compliance Management
  • Insurance Verification
  • Troubleshooting and Assistance

Timeline

Remote Customer Service Representative

MCI
01.2023 - Current

Customer Service Representative

Verizon
09.2022 - 05.2024

Remote Technical Support Representative

OnBrand24
07.2022 - 12.2022

Remote Healthcare Customer Service Representative

Alorica
06.2021 - 06.2022

Cook

Five Guys
06.2021 - 04.2022

High School Diploma -

Piscataway Township High School
Dashawn Clark