Jocelyn Mock
Chicago,IL
Overview
8
8
years of professional experience
Work History
Remote Customer Service Representative
FlexJobs
San Juan Capistrano, CA
04.2023 - 10.2023
- Partnered with 16 remote customer service representatives to provide exceptional customer service and support for 300+ customers
- Maintained positive relationships with customers of RW via effective communication skills resolving problems encountered
- Respond to emails and phone calls regarding billing, accounting and general inquiries from customers
- Answering and transferring phone calls.
Assembly Worker
The Spice House
Skokie, IL
09.2022 - 03.2023
- Picking spices with qr scanner
- Packing spices in boxes
- Shipping item off
General Laborer
Alternative Staffing Inc
Cicero, IL
03.2022 - 08.2022
- Bagging candy’s/ popcorn
- Packing candy’s /popcorn
- Shipping
Laborer Worker
DIVERSIFIED OPPORTUNITIES, INC
Madison, WI
10.2019 - 11.2020
- Picking and packing cat food
- Labeling paint liners
- Sealing water bottles
- Cleaning up work areas
- Responsible for loading and unloading materials
Consultant
Amazon
Madison, WI
06.2019 - 11.2019
- Scanning and Picking items with QR scanner clothing accessories
Conservation Crew Member
Madison, WI
09.2016 - 07.2019
- Restoration and Maintenance of Dane County Parks
- Completed task from Supervisor
- Cutting down invasive species
- Clearing Brush
- Control Burning Projects
- Tree Removal
- Environmental Restoration
- Picking up trash/vacuuming buildings
Apparel/stocking Associate
Walmart
Madison, WI
10.2016 - 04.2018
- Stocking clothing , grocery’s and accessories
- Answering phone call for customer service.
Caregiver
Home Instead Senior Care
Madison, WI
10.2016 - 03.2018
- I was a caregiver at home instead dressing preping and assisting clients.
Laborer Worker
People Ready / True Blue Inc
Madison, WI
04.2016 - 09.2017
- Goes to different jobs like hotels,restaurants, warehouses and security events helping out doing different tasks (setting up and take down events, and dishwashing.
Education
Memorial High School
07.2018
Skills
- OSHA 10 (1 year)
- CPR license (1 year)
- Customer Service
- Customer Care
- Customer Support
- Call Center
- Caregiving
- Certifications and Licenses
- CPR/First Aid
- Assessments
- Home health aide skills — Proficient
- January 2020
- Providing care to patients in a home setting
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Remote Customer Service Representative
FlexJobs
04.2023 - 10.2023
Assembly Worker
The Spice House
09.2022 - 03.2023
General Laborer
Alternative Staffing Inc
03.2022 - 08.2022
Laborer Worker
DIVERSIFIED OPPORTUNITIES, INC
10.2019 - 11.2020
Consultant
Amazon
06.2019 - 11.2019
Apparel/stocking Associate
Walmart
10.2016 - 04.2018
Caregiver
Home Instead Senior Care
10.2016 - 03.2018
Conservation Crew Member
09.2016 - 07.2019
Laborer Worker
People Ready / True Blue Inc
04.2016 - 09.2017
Memorial High School
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