Dashayla Merritt
Cincinnati,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
RDI Connect
09.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Halo Home Health Care
09.2016 - 08.2021
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Created and maintained detailed database to develop promotional sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Winton Woods High School
Cincinnati, OH05.2016
Skills
- Appointment Scheduling
- Product Knowledge
- Data Collection
- Information Security
- Data Entry
- Computer Proficiency
- Critical Thinking
- Active Listening
- Paperwork Processing
- Complaint Resolution
- Call Management
- Scheduling
Timeline
Customer Service Representative
RDI Connect
09.2021 - 09.2022
Customer Service Representative
Halo Home Health Care
09.2016 - 08.2021
High School Diploma -
Winton Woods High School
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