Dashinique Liggens
Tacoma
Summary
Dynamic Patient Access Representative with a proven track record at St Joseph Hospital, excelling in HIPAA compliance and customer service. Adept at insurance verification and patient registration, I effectively resolved conflicts while enhancing patient experiences through empathetic communication and tailored solutions. Committed to quality care in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
St Joseph Hospital
06.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment.
- Provided excellent customer service through active listening skills, understanding patient needs
EVIRONMENTAL SERVICES TECHNICIAN
ST JOSEPH MEDICAL CENTER
10.2020 - 06.2023
- Coordinated closely with housekeeping staff on room statuses, ensuring timely turnover of accommodations.
- Assisted in training new hires on proper housekeeping techniques.
- Promoted a clean and safe living environment for patients through regular housekeeping tasks.
- Assisted EVS staff with cleaning activities such as sweeping, mopping, dusting and polishing.
Medical Billing and Insurance Coding Extern
Prime Health Clinic
03.2023 - 05.2023
- Increased student comprehension by implementing interactive and hands-on learning activities.
- Followed established departmental guidelines and safety procedures.
- Assisted nursing team with answering phones and updating medical charts.
- Developed strong interpersonal and communication skills by collaborating with all types of personalities in various situations.
Daycare Teacher
Angels Academy
11.2018 - 10.2020
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor
- Actively encouraged children to develop their communication, problem-solving and social skills,
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Education
No Degree - CERTFIED MEDICAL BILLER AND CODER
UEI College
Tacoma, WA06-2023
DIPLOMA
Bates Technical College
Tacoma, WA06-2020
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- EPIC training
- Medical coding
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
Timeline
Patient Access Representative
St Joseph Hospital
06.2023 - Current
Medical Billing and Insurance Coding Extern
Prime Health Clinic
03.2023 - 05.2023
EVIRONMENTAL SERVICES TECHNICIAN
ST JOSEPH MEDICAL CENTER
10.2020 - 06.2023
Daycare Teacher
Angels Academy
11.2018 - 10.2020
No Degree - CERTFIED MEDICAL BILLER AND CODER
UEI College
DIPLOMA
Bates Technical College
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