Dashira Serrano Ferguson
Dewitt,MI
Summary
Reliable Medical Records Clerk with almost 3 years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills.
Meticulous Medical Records Clerk with almost 3 years history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Overview
4
4
years of professional experience
Work History
Medical Records Clerk
Digestive Health Institute
1650 Ramblewood Dr
08.2021 - Current
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Responded to patient inquiries to provide information and details of medical records.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Cashier
Ox's Smoked Meats
113 W Main St. Westphalia, MI 48894
07.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Pewamo-Westphalia Community School
5101 S Clintonia Rd Westphalia, MI 48894Skills
- HIPAA Compliance/Regulations
- Customer Service
- Paperwork Processing
- EMR / EHR / McLaren / gGastro systems
- Patient confidentiality
- Call Center
- Speak Spanish and English (Fluently)
And more!
Additional Information
References
- Mary Riddle (517)-743-1001
- Melinda Smith (517)-743-1248
Languages
Spanish
Native or Bilingual
Timeline
Medical Records Clerk
Digestive Health Institute
08.2021 - Current
Cashier
Ox's Smoked Meats
07.2020 - 08.2021
High School Diploma -
Pewamo-Westphalia Community School