DASHLEY MOZART
Orlando,FL
Summary
Diligent and enthusiastic Customer Service Representative with in-depth knowledge of office operations, administrative support. Proven ability to establish excellent relationships with clients. Dedicated to Identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry, Bilingual, hardworking, and ready to join my next team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Agent
American Airlines
Orlando, FL
04.2018 - Current
- Assembled and issued required documentation, such as tickets, travel insurance policies, Planned routes, itineraries, and accommodation details and computed fares and fees. Answered inquiries regarding schedules, accommodations, procedures, or policies. Examined passenger documentation to determine destinations and to assign boarding passes.
Airport Security Screener
Covenant Aviation Security
Orlando, FL
09.2016 - 04.2018
- Performed pat-down and hand-held wand searches of passengers who had triggered machine alarms, who are unable to pass through metal detectors and who had been randomly identified for such searches. Inspected carry-on items, using x-ray viewing equipment, to determine whether items contained objects that warrant further investigation.
Receptionist
Freedom Legal Prose
Orlando, FL
02.2013 - 09.2016
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships. Provided typing, word processing and clerical support and assisted with special projects.
Education
Associate in Arts (A.A.) - Nursing
Seminole State College
Orlando, FL06.2024
Skills
- Upbeat and Positive Personality
- Excellent Attention to Detail
- Computer Proficiency
- Administrative and Office Support
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Cash Register Operations
- Calm and Professional Under Pressure
- Adaptive Team Player
- Dependable And reliable
Certification
CPR/First Aid/AED
LANGUAGES
English Fluent
Haitian Creole Native
Timeline
Customer Service Agent
American Airlines
04.2018 - Current
Airport Security Screener
Covenant Aviation Security
09.2016 - 04.2018
Receptionist
Freedom Legal Prose
02.2013 - 09.2016
Associate in Arts (A.A.) - Nursing
Seminole State College